Kyung Hwa Kaminsky

Position: Customer Service Representative in a high-volume call center.

Skills:

• Effective multi-tasking and rapid resolution of customer complaints.
• Proficient in complex problem-solving.
• Experienced in sales, returns, and presenting product information.
• Capable of providing technical support.
• Technical Proficiency:
• Creation and updating of customer accounts.
• Fast retrieval of customer and confidential information via various software and database systems.

Collaboration:

• Worked both independently and as part of a team.
• Engaged with team members, management, and executives across multiple departments to fulfill company objectives and projects.

Product Knowledge:

• Maintained up-to-date expertise in luxury emerging brands and products.

Vendor Relations:

• Fostered relationships with vendors and company stakeholders.

Customer Loyalty:

• Cultivated strong connections with customers by comprehending and surpassing their needs and expectations.

Sales Analysis:

• Monitored sales data and market trends to optimize goal achievement.

Event Management:

• Orchestrated and implemented events aimed at driving sales.

Operations Management:

• Oversaw product inventory, staff scheduling, and daily operations.