SOMMER EVANS
Dallas
Summary
Results-driven sales representative with a proven track record of exceeding targets. Expertise in building strong client relationships and identifying customer needs to deliver tailored solutions. Adept at leveraging market insights to drive sales strategies and enhance product visibility. Committed to continuous improvement and achieving exceptional results in fast-paced environments.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Sales Representative
AT&T
11.2022 - 12.2025
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Utilized persuasive communication techniques to close deals quickly and efficiently.
- Managed customer accounts by providing accurate information on product availability and pricing.
- Generated leads and maintained lists of prospective customers.
- Maintained detailed records of client interactions, ensuring accurate information for future reference and analysis.
Customer Service & Data Specialist
FH CANN & ASSOCIATES
10.2019 - 11.2022
- Managed customer and patient records with precision, ensuring strict adherence to internal policies and data security standards.
- Performed detailed data entry and record maintenance, supporting accurate processing of consumer requests and eligibility reviews.
- Consistently met productivity and accuracy benchmarks, demonstrating a strong commitment to excellence in data management and customer service.
- Reviewed and updated client correspondence files and database information to maintain accurate, up-to-date records.
- Managed sensitive information responsibly, adhering to strict security protocols and maintaining confidentiality at all times.
- Enhanced data accuracy by implementing efficient data validation processes and automating manual tasks, contributing to improved internal workflows.
- Remote
Customer Service Representative
Pacific Life
11.2017 - 09.2019
- Resolved customer inquiries and issues through effective communication and problem-solving techniques, providing appropriate solutions and alternatives.
- Streamlined support processes to enhance response times and customer satisfaction ratings, tracking trends in consumer interactions to identify systemic issues.
- Developed and implemented strategies to improve service delivery and operational efficiency, collaborating with peers and leadership.
- Managed high-volume inbound calls to resolve customer inquiries and issues efficiently, ensuring strict adherence to company policies.
- Addressed customer account discrepancies and concerns, escalating complex or unresolved issues as needed for further investigation.
- Participated in ongoing training sessions, continuously enhancing product knowledge and staying updated on evolving procedures.
- Remote
Data Entry Representative
Moster Law Firm
Austin, TX
04.2017 - 09.2017
- Input and verified data into case management software with high accuracy, supporting timely and accurate processing of client information.
- Organized and maintained electronic filing systems for legal documents and correspondence, ensuring comprehensive and accessible records.
- Processed client information efficiently to support legal team operations, collaborating to expedite documentation tasks.
- Identified and resolved discrepancies in data entries to maintain integrity of records, contributing to overall process improvement.
- Created spreadsheets for more efficient recordkeeping and assisted with developing data entry processes.
Education
Bachelor's degree - Business Administration
Texas Tech University
High School - undefined
Pflugerville High
Pflugerville, TX06.2016
Skills
- Sales expertise
- Product and service knowledge
- Interpersonal communication skills
- Sales closing
- Managing customer accounts
- Customer relations
- Employee onboarding
- Sales development
- Product and service sales
- Relationship selling
- Product presentation
- Remote work experience
- Client services
- Trend Monitoring & Reporting
- Cross-functional collaboration
- Customer service problem-solving
- Inside sales
- SAP
- Customer communication
- Customer relationship management (CRM) integration
- Computer literacy
- Government agency customer support
- Client management
- Professional email communication
- Administrative experience
- Client file management
- Written communication
- Outbound sales
Certification
- Driver's License
- Secret Clearance
Languages
English
Timeline
Sales Representative
AT&T
11.2022 - 12.2025
Customer Service & Data Specialist
FH CANN & ASSOCIATES
10.2019 - 11.2022
Customer Service Representative
Pacific Life
11.2017 - 09.2019
Data Entry Representative
Moster Law Firm
04.2017 - 09.2017
High School - undefined
Pflugerville High
Bachelor's degree - Business Administration
Texas Tech University