Somporn Madrigal
New Braunfels,TX
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
2
2
Languages
1
1
Certification
20
20
years of professional experience
Work History
General Manager
Jersey Mike's Subs
Kirkland, WA
02.2024 - 06.2026
- Managed end-to-end store operations for high-volume retail location, ensuring effective staffing schedules, inventory control, cash handling, and guest service.
- Trained and coached team of 15+ employees through structured onboarding, performance feedback, and clear task expectations to enhance team readiness.
- Achieved monthly sales and operational goals through strategic labor planning, service quality monitoring, and consistent execution of operational standards.
- Follow food safety requirements and brand guidelines while keeping daily operations efficient.
- Handle escalated customer concerns to protect brand image and encourage repeat visits.
Property Manager / Trainer
Public Storage
Petaluma, CA
05.2006 - 02.2024
- Oversaw daily operations for customer-facing retail property, driving leasing, sales conversion, and facility oversight
- Consistently met or exceeded monthly sales and rental objectives
- Converted inbound leads into rentals using standardized follow-up and sales processes
- Trained, onboarded, and evaluated new hires using a structured multi-week training program
- Executed delinquency management and lien processes, ensuring compliance with state and corporate policies to minimize risk
- Communicated employee performance and readiness to corporate leadership, facilitating informed decision-making
- Maintained accurate records of customer interactions using a web-based CRM system
Education
High School Diploma -
Moanalua / Aiea Community School for Adults
Honolulu, HI01-2004
Skills
- Leadership & Operations: Retail Management Team Leadership Hiring & Training Scheduling Inventory Control Sales & Customer Experience Conflict Resolution Process Improvement Cash Handling Brand Compliance
- Inventory control
- Cash handling
- Experienced in managing high-volume retail operations, developing teams, and driving sales growth while maintaining operational excellence and compliance with safety and brand standards
- Labor scheduling
- Sales conversion
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work for any employer in the U.S. (no sponsorship required)
- Visa Status: Authorized to work for any employer in the U.S. (no sponsorship required)
Certification
- ServSafe | Food Handler Certification | Driver's License
Languages
English
Professional
Laotian
Native/ Bilingual
Timeline
General Manager
Jersey Mike's Subs
02.2024 - 06.2026
Property Manager / Trainer
Public Storage
05.2006 - 02.2024
High School Diploma -
Moanalua / Aiea Community School for Adults