Sonal Maheshwari
Walnut Creek,CA
Summary
An experienced Customer Service Associate with 4 years of experience in driving continuous improvement in productivity, quality and safety. Proven track record of improving customer satisfaction ratings through timely resolution of customer issues. Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Aashirwad Kitchen Galary
12.2011 - 07.2015
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Drove continuous improvement in productivity, quality and safety.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Assisted in the development of new customer service protocols to improve overall performance metrics.
- Trained new personnel regarding company operations, policies and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
Education
High School Diploma -
Private High School
Ujjain, IndiaGraduation - B. Com
Commerce College
Ujjain, IndiaSkills
- Issue and Complaint Resolution
- Understanding Customer Needs
- De-Escalation Techniques
- Order and Refund Processing
- Verbal and written communication
- Customer Data Confidentiality
- Customer Account Management
- POS Systems and Ordering Platforms
- Microsoft Word
- Excel
Timeline
Customer Service Associate
Aashirwad Kitchen Galary
12.2011 - 07.2015
High School Diploma -
Private High School
Graduation - B. Com
Commerce College
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