Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sonda Woodard

New York,NY

Summary

Accomplished customer service skills bringing expertise in team planning, revenue development and change management. Offering 25 years of experience in customer service , Offers entrepreneurial, forward-thinking mindset and demonstrated track record of achievement. Forward-thinking in customer service offering advanced experience in overseeing operations, driving business strategy and overhauling distribution networks. Highly proficient in business development and strategic planning resulting in consistent growth and profitability. Proven leader with track record of successful communication, client relationship building and achievement of sales goals.

Overview

32
32
years of professional experience

Work History

Customer Service Representative

NYCHA
Long Island City, NY
05.2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

CEO

Sonda's Creations
New York, NY
02.2019 - Current
  • Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Cultivated loyal customer base by providing excellent customer service.
  • Promoted business on social media platforms to maximize brand identity and generate revenue.
  • Conferred with customers to understand needs and finalize purchase orders.

Air Driver

United Parcel Service, UPS
New York, NY
02.2015 - 11.2021
  • Lifted boxes and products with correct safety gear and techniques.
  • Communicated with dispatching regarding changes to routes, deliveries and orders.
  • Received cash or check payment from customers and created accurate deposit tickets at end of shift.
  • Reviewed work orders or received oral instructions to determine assignments and material and equipment needs.
  • Documents and reports product damages to management and coordinates related paperwork.

Clerical Office Assistant

United Parcel Service, UPS
New York, NY
03.2013 - 10.2015
  • Greeted visitors or callers daily to handle questions or direct to appropriate staff.
  • Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
  • Documented and routed business correspondence to manage office paperwork.
  • Maintained business records by updating customer information.
  • Answered approximately 100 phone calls daily and pleasantly welcomed visitors to office.
  • Updated financial, customer and business records with accurate information each day, preventing data loss and keeping files current.

Manager

Clean Pro's Cleaning Service
Brooklyn, NY
09.2012 - 02.2015
  • Vacuumed floors and dusted furniture to maintain organized, professional appearance.
  • Sanitized kitchen counters, wiped down cabinets and swept and mopped floors.
  • Disinfected bathrooms and eliminated mold and soap scum from shower stalls and bathtubs.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Reduced average cleaning time per room by implementing fewest steps system.

Air Walker

United Parcel Service, UPS
New York, NY
01.1997 - 10.2013
  • Lifted boxes and products with correct safety gear and techniques.
  • Utilized local road knowledge and GPS software to map routes and specific locations.
  • Reviewed work orders or received oral instructions to determine assignments and material and equipment needs.
  • Utilized electric pallet jack and hand cart to manage and deliver products.

Education

Some College (No Degree) - Social Science

College of New Rochelle
Brooklyn, NY

Skills

  • Employee Motivation and Performance
  • Strategic Partnership
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Understanding Customer Needs

Timeline

Customer Service Representative

NYCHA
05.2022 - Current

CEO

Sonda's Creations
02.2019 - Current

Air Driver

United Parcel Service, UPS
02.2015 - 11.2021

Clerical Office Assistant

United Parcel Service, UPS
03.2013 - 10.2015

Manager

Clean Pro's Cleaning Service
09.2012 - 02.2015

Air Walker

United Parcel Service, UPS
01.1997 - 10.2013

Some College (No Degree) - Social Science

College of New Rochelle

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Sonda Woodard