Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sondra B Anderson

Jackson,MS

Summary

I am certain that I have the necessary skill to successfully do the job adeptly and perform above expectations. I am a hard -working professional who has been consistently praised as hard- working by my co-workers and management. Over the course of my 20 years career, I've developed a skill set directly relevant to the safety. Overall , I have consistently demonstrated leadership, teamwork and service abilities in every aspect of my Customers Service role and Medical Assistant Technician

Overview

12
12
years of professional experience

Work History

Patient Care Technician

Fresenius Kidney Care Dialysis
Brandon, MS
01.2016 - 03.2019
  • Supported nurses in daily patient care activities by taking vital signs, documenting patient observations, Per and Post treatment vital signs and weight.
  • Recorded all information collected on patients, promptly reporting any changes.
  • Collected biological specimens and packaged for laboratory transport to complete important diagnostic tests.
  • Protected patients, families and staff from infection by cleaning and sanitizing rooms and equipment.
  • Responded to patient alarms and requests to assess needs and obtain necessary care for medical and personal concerns.

Sales Lead

The Gymboree Corporation /Crazy 8
Pearl, MS
02.2017 - 12.2018

The sales lead is responsible for supporting the management team in achieving store

  • Interacted with prospects by asking appropriate open-ended questions to better understand needs and requirements.
  • Reached out to accounts on a frequent basis to check on satisfaction and increase revenue.


Customer Service Representative

Xerox State Healthcare LLC
Ridgeland, MS
12.2015 - 03.2016

My responsibilities was Provide troubleshooting assistance to customers. Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals. Ability to navigate through multiple computer applications with speed and accuracy. Recommend products that best suit the customer.

Customer Service Supervisor

Burlington Coat Factory
Jackson, MS
08.2007 - 06.2014

My responsibilities was ensuring the highest level of customer service through out the store . As a leader on the customer service team, my job is to assist in the supervision of cashiers and
Customer service associates. I focus on improving the overall customer experience through interaction with Customer on the floor.

  • Answered customer requests with friendly, knowledgeable service and support
  • Oversaw training of new team members and mentored each to promote productivity, accuracy and friendly service
  • Addressed customer inquiries to increase customer satisfaction ratings

Education

High School Diploma -

Provine High School
Jackson MS
1992

Skills

  • Cash handling accuracy
  • Banking and financial services background
  • Flexible scheduling
  • Team management
  • Expertise in sales
  • Store maintenance 
  • Invoice processing
  • Medical records
  •  10-key calculator
  • Data entry/filing 
  • Customer service
  • Proficient in Microsoft Word, Excel & PowerPoint

Timeline

Sales Lead

The Gymboree Corporation /Crazy 8
02.2017 - 12.2018

Patient Care Technician

Fresenius Kidney Care Dialysis
01.2016 - 03.2019

Customer Service Representative

Xerox State Healthcare LLC
12.2015 - 03.2016

Customer Service Supervisor

Burlington Coat Factory
08.2007 - 06.2014

High School Diploma -

Provine High School
Sondra B Anderson