Summary
Work History
Overview
Education
Skills
Certification
Timeline
Generic

Sondra Bankert

Baltimore,MD

Summary

Dynamic Certified Medical Assistant with experience at Capital Women’s Care, skilled in HIPAA compliance and patient scheduling. Proven ability to enhance patient experiences through compassionate care and efficient exam room management, significantly reducing wait times. Adept at specimen collection and processing, ensuring optimal outcomes in a fast-paced environment.

Work History

Certified Medical Assistant

Capital Women’s Care Division 63
02.2024 - 05.2025
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
  • Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
  • Compiled and logged patient metrics such as blood pressure and weight.
  • Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Restaurant Server

Bluestone
02.2022 - 03.2025
  • Cultivated warm relationships with regular customers.
  • Maintained a clean and welcoming dining environment for guest comfort and enjoyment.
  • Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
  • Greeted new customers, discussed specials, and took drink orders.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.

Banquet Setup Supervisor

Hunt Valley. Country Club
04.2019 - 03.2020
  • Delegated tasks to staff members to maximize production under tight deadlines.
  • Set up and broke down conference and banquet rooms to meet facility standards and specifications.
  • Provided exceptional service to guests by immediately addressing needs and requests.
  • Interpreted instructions to schedule and set up events to client specifications.
  • Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
  • Organized banquet storage and surrounding areas to facilitate access to products and materials.
  • Collaborated with event coordinators to ensure smooth execution of events and guest satisfaction.
  • Continuously sought opportunities for improvement in setup processes, contributing to the overall growth and success of the department.

Overview

6
6
years of professional experience
1
1
Certification

Education

Certificate Degree - Medical Assistant

Fortis Institute
Towson, MD
06.2017

Skills

  • HIPAA compliance
  • Medical terminology
  • Specimens collection and processing
  • Patient scheduling

Certification

CMA-AAMA renews every 5 years

Timeline

Certified Medical Assistant

Capital Women’s Care Division 63
02.2024 - 05.2025

Restaurant Server

Bluestone
02.2022 - 03.2025

Banquet Setup Supervisor

Hunt Valley. Country Club
04.2019 - 03.2020

Certificate Degree - Medical Assistant

Fortis Institute