Sondra Grijalva
Martinez,CA
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Office Manager
CrossFit MABA LAB
01.2022 - Current
- Assist in managing the daily operations of the gym, including staffing, scheduling, and member services.
- Develop and implement marketing campaigns, resulting in an increase in new memberships.
- Help manage the gym’s budget and financial planning.
- Assist in the hiring and of new staff members.
- Manage the gym’s social media accounts, increasing online engagement.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Monitored front areas so that questions could be promptly addressed.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Chronic Conditions Program Asst.
Kaiser Permanente
09.2004 - 01.2022
- Assisted the CCM Manager with screening & enrollment of patients. Conducted population or care/case management program outreach efforts, using the system database or through outreach lists.
- Obtained & reviewed charts or other data related to ER visits & hospital admissions for follow-up & program enrollment; Processed referrals received from electronic referral system; Provided initial outreach to patients, introducing the care/case management program & processing of new referrals; set up initial visits and/or classes as appropriate & mailed out program material.
- Created authorization letters when requested, mailed out program materials and followed up to ensure that written authorization was received from the primary care provider
- Upon program completion placed patients on booking list for routine follow-up appointment with their primary care MD/NP per medical center policy.
- Assisted patients in completing program questionnaire or log as needed, Sent memos and progress notes to patient's MD/NPs.
- Managed both digital and physical filing systems and retrieved documents as required.
- Collaborated with external partners to expand program reach and impact.
- Developed comprehensive resource materials for program participants, leading to better program understanding and compliance.
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Established rapport with patients through exceptional customer service practices, fostering ongoing relationships built on trust and respect.
Loan Processor/Repo Administrator
The Harvest Group
04.1997 - 07.2004
- Set up and completed loan submission packages.
- Facilitated communication with loan applicants, underwriters and loan officers to optimize process and maintain updated information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Ensured accuracy of client information, verifying data collected during the application process and updating records as needed.
- Analyzed credit reports to determine eligibility of applicants and capacity for loan products.
Education
High School Diploma -
Alhambra High School
Martinez, CASome College (No Degree) - General Education
Diablo Valley College
Pleasant Hill, CASome College (No Degree) - Medical Assistant
Boston Reed
Martinez, CASkills
- Excel data management
- Word Documents
- Certified Medical Assistant
- Gastrointestinal department
- Minor Injury department
- Mental health department
- Chronic disease department
- General adult healthcare
- Experience in Orthopedics & Podiatry
- Effective patient management
- Administrative support and transaction processing
- Proficient in scheduling
- UBT team leader
- Labor union representative
- Invoice processing and tracking
- Purchase order administration
- Ten-key data entry expertise
- Customer relations
- Skilled in managing multiple tasks
- Coordinating events
- Preparation of expense reports
- Travel coordination
- Effective prioritization
- Efficient organization
- Mortgage Analysis
- Loan administration
- Active participant in HOA leadership
Certification
- Certified Medical Assistant
Timeline
Office Manager
CrossFit MABA LAB
01.2022 - Current
Chronic Conditions Program Asst.
Kaiser Permanente
09.2004 - 01.2022
Loan Processor/Repo Administrator
The Harvest Group
04.1997 - 07.2004
High School Diploma -
Alhambra High School
Some College (No Degree) - General Education
Diablo Valley College
Some College (No Degree) - Medical Assistant
Boston Reed