Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sondra Pence

Louisville,KY

Summary

Dynamic and results-oriented professional with extensive experience in customer service and sales, notably at Consumer Cellular. Excelled in complaint resolution and strategic sales, boosting customer satisfaction and exceeding sales goals. Skilled in CRM software and relationship building, adept at identifying customer needs and delivering solutions. Proven track record of adaptability and achieving results.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Circle K
Louisville, KY
09.2023 - Current
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
  • Collected deposits or payments and arranged for billing.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Seasonal Warehouse Handler

Hanna Andersson
Louisville, KY
07.2024 - 01.2025
  • Loaded and unloaded company inventory from delivery trucks, loading bays and production areas.
  • Reviewed work orders before starting work to determine necessary materials and meet deadlines.
  • Monitored quality control standards during shipping process to ensure compliance with company policies.
  • Labeled and packaged appropriate products for delivery.
  • Used digital database to keep records of units and stock moved.
  • Collaborated with colleagues on special projects related to warehouse operations.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Reported any damaged items immediately upon discovery.
  • Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
  • Stored inventory in designated areas following proper placement techniques.
  • Directed items according to established routing schemes using computer-controlled keyboards and scanning equipment to assist mail-sorting processes.
  • Placed bins, carts and containers in convenient locations to assist with loading efficiency.
  • Conducted regular cycle counts of inventory to ensure accuracy of stock levels.
  • Verified accurate quantities and quality of incoming deliveries.
  • Restocked merchandise as needed throughout the day as indicated by supervisor instructions.
  • Packed boxes and stock using organizational guidelines.
  • Participated in physical inventories as required.
  • Ensured that all orders were picked accurately with attention to detail.

Sales Agent

Consumer Cellular
Louisville, KY
08.2022 - 03.2023
  • Listened to customer needs to identify and recommend best products and services.
  • Engaged positively with each customer, providing professional, and polite support for sales and service needs.
  • Identified opportunities for cross-selling additional products and services.
  • Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
  • Identified customer needs by asking questions and advising on best solutions.
  • Offered coupons and special deals to increase customer spending.
  • Ensured compliance with company policies and procedures at all times.
  • Set up meetings with potential clients and listened to their wishes and concerns.
  • Followed up with prospects on a regular basis to ensure satisfaction with services provided.
  • Operated register, handled cash and processed credit card transactions.
  • Offered product and service consultations and employed upselling techniques.
  • Regularly met or exceeded established sales goals by implementing strategic closing techniques.

Education

Associate of Applied Science - Radiological Technician

ATA Colleg
Louisville, KY

Skills

  • Complaint resolution
  • Scheduling
  • Account updating
  • Proofreading
  • Warehousing functions
  • Strategic sales
  • Shipping procedures
  • Medical terminology
  • Time management
  • Payment processing
  • Administrative support
  • Building rapport
  • Live chat support
  • Punctuality and reliability
  • Multi-line phone talent
  • CRM software
  • Problem-solving
  • Retail sales customer service
  • Creative problem solving
  • Call management
  • Quality control
  • Prioritization
  • Relationship building
  • Call center experience
  • Adaptability and flexibility
  • Key holder experience
  • Inbound and outbound calling
  • Order fulfillment
  • Professional telephone demeanor
  • Computer proficiency
  • Data entry

Accomplishments

  • Consistent Dean's List with a 3.7 GPA

Timeline

Seasonal Warehouse Handler

Hanna Andersson
07.2024 - 01.2025

Customer Service Representative

Circle K
09.2023 - Current

Sales Agent

Consumer Cellular
08.2022 - 03.2023

Associate of Applied Science - Radiological Technician

ATA Colleg

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Sondra Pence