Sondra Sanchez
Austin
Summary
Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling, and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.
Overview
19
19
years of professional experience
Work History
Assistant Manager
K&G Fashion Superstore
11.2022 - 01.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Key Carrier
K&G Fashion Store
12.2019 - 11.2022
- Open and closing
- Sales goals
- Ensured compliance with company policies by overseeing daily cash handling processes, minimizing errors or discrepancies.
- Boosted sales performance with consistent promotion of products and services to customers during transactions.
- Increased customer satisfaction by addressing and resolving issues promptly, leading to a better shopping experience.
- Elevated overall store presentation through diligent merchandising efforts, creating visually appealing displays that enticed customers to make purchases.
Sales Associate
Lowes
04.2020 - 06.2020
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Merchandising Manager
Stein Mart
02.2015 - 12.2019
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Trained and supervised merchandising team members in best practices, improving overall performance.
- Ensured compliance with corporate policies and procedures while managing daily operations of the retail space effectively.
- Fostered a positive work environment by maintaining open lines of communication with all team members and addressing concerns promptly.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
Sales Associate
Stein Mart
05.2006 - 02.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Education
High School Diploma -
Memorial High School
01.2004
Associate of Arts -
Collin County Community College
Plano, TXSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Retail operations
- Computer skills
Timeline
Assistant Manager
K&G Fashion Superstore
11.2022 - 01.2025
Sales Associate
Lowes
04.2020 - 06.2020
Key Carrier
K&G Fashion Store
12.2019 - 11.2022
Merchandising Manager
Stein Mart
02.2015 - 12.2019
Sales Associate
Stein Mart
05.2006 - 02.2015
High School Diploma -
Memorial High School
Associate of Arts -
Collin County Community College
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