Sondra Seals
Customer Service Representative
Monroe,LA
Summary
Customer Service Representative with over 13 years of bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work History
Waitress
Texas Roadhouse Restaurant
West Monroe, LA
12.2021 - Current
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Unit Clerk
Ochsner LSU Health
Monroe, LA
05.2019 - 04.2022
- Answered unit calls and took messages for healthcare staff to maximize team productivity.
- Prepared admissions charts and scanned records.
- Charted vital signs and added telemetry strips to charts.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Donor Center Technician
Grifols Biomat
Monroe, LA
08.2020 - 09.2021
- Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks.
- Assisted with safe transfusions by conducting tests and completing blood counts.
- Collect blood and tissue samples with focus on accuracy and adherence to aseptic techniques.
- Onboarded new temps by entering employee information into systems.
Education
High School Diploma -
Wossman High School
Monroe, LA 08.2006 - 05.2009
No Degree - Social Work
University of Arkansas At Pine Bluff
Pine Bluff, AR 05.2001 -
Certification - Administrative Medical Assistant
Unitech Training Academy - West Monroe
West Monroe, LA 05.2016 - 06.2017
Certification - Nursing Assistance
Louisiana Delta Community College
Monroe, LA 09.2017 - 03.2018
Skills
Multi-line phone system
undefinedTimeline
Waitress
Texas Roadhouse Restaurant
12.2021 - Current
Donor Center Technician
Grifols Biomat
08.2020 - 09.2021
Unit Clerk
Ochsner LSU Health
05.2019 - 04.2022
Certification - Nursing Assistance
Louisiana Delta Community College
09.2017 - 03.2018
Certification - Administrative Medical Assistant
Unitech Training Academy - West Monroe
05.2016 - 06.2017
High School Diploma -
Wossman High School
08.2006 - 05.2009
No Degree - Social Work
University of Arkansas At Pine Bluff
05.2001 -
Similar Profiles
Nathan BaheNathan Bahe
Server Trainer at Texas Roadhouse RestaurantServer Trainer at Texas Roadhouse Restaurant
Brooke ShowalterBrooke Showalter
Server at Texas Roadhouse RestaurantServer at Texas Roadhouse Restaurant
William ParrishWilliam Parrish
To-Go Server at Texas Roadhouse RestaurantTo-Go Server at Texas Roadhouse Restaurant
Kayla MiddletonKayla Middleton
Food Preparation Worker at Texas Roadhouse RestaurantFood Preparation Worker at Texas Roadhouse Restaurant
Derriohn Dunn, SrDerriohn Dunn, Sr
Recovery Operator at Bears Towing and RecoveryRecovery Operator at Bears Towing and Recovery