Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Hi, I’m
Sondra Small
Jonesboro,LA
Summary
Overview
23
years of professional experience
Work History
Acosta Sales & Marketing
Regional Market Manager
10.2019 - 03.2023
Job overview
- Recruit, hire, train, coach and manage all assigned merchandisers.
- Schedule and organize merchandising staff to meet customer project requirements, while maintaining strict budget guidelines and managing cost within the district.
- Developed strong working relationships with clients and customers.
- Communicate daily with the Regional Manager, and team across the region to achieve goals and objectives in a participative management style.
- Complete multiple tasks while remaining flexible and adaptable.
- Strong interpersonal and leadership skills including a willingness to consistently provide superior customer service.
- Effectively used sound judgment in ambiguous situations.
- Maintained open communication by presenting regular updates on project status to Market Vice President.
- Achieved project deadlines by coordinating with merchandiser and contractors to manage performance.
Dollar Tree Stores, Inc.
Retail Operations Specialist
07.2018 - 09.2020
Job overview
- Drive results by identifying opportunities to improve performance.
- Efficient planning and organizing work to achieve goals and objectives.
- Anticipate customer need, overcoming obstacles, and continually striving to improve customer satisfaction.
- Effective analytical skills integrating complex information, while balancing tactical and strategic initiatives.
- Provide effective leadership by maintaining an environment that promotes teamwork and maximizes individual potential.
- Established operational objectives and work plans delegating to store managers throughout the district.
- Deployed and implemented daily operational plans to increase sales, remaining within budget guidelines.
- Developed strong relationships with store associates that decreased turnover by 4% within the district.
- Monitor and analyze business trends for multiple stores within the district using Key Performance Indicators including sales, payroll, expense control, and store contributions.
Walgreens
Store Manager
02.2000 - 03.2018
Job overview
- Recruited and retained top talent to create a high performance team of store directors within the district.
- Developed store operations and construction schedules for seasonal projects for multiple stores within the district.
- Proposed and structured plan growth strategies for stores struggling with sales, increasing sales by 5% in quarter 4.
- Eased team transitions and new associate orientation through effective training and development with the assistance of store directors and regional management.
- Trained store directors successful strategies to meet operational and sales targets, increasing the average shopping basket by $2 per customer.
- Analyze profit and loss statements.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
Education
University of Colorado DenverAurora, CO
Associate of Applied Science from Nursing Administration
1992
University Overview
Skills
- Strategic Decision-Making
- Employee Performance Evaluations
- Customer Satisfaction
- Inventory Audits
- Financial Reports
- Market Trend Analysis
Availability
See my work availability
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Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Timeline
Regional Market Manager
Acosta Sales & Marketing
10.2019 - 03.2023
Retail Operations Specialist
Dollar Tree Stores, Inc.
07.2018 - 09.2020
Store Manager
Walgreens
02.2000 - 03.2018
University of Colorado Denver
Associate of Applied Science from Nursing Administration
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