Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sondra Tennie

Allen,TX

Summary

Friendly and polished professional with a solid administrative background with a knack for organization and efficiency. Strong communication and leadership skills with a compassionate nature enabling positive outcomes in challenging environments.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Mental Health Technician

HCA Healthcare Inc.
09.2024 - Current
  • Greet the patient's visitors and answer incoming phone calls
  • Perform scheduled patient safety checks and document results to establish patients' well-being.
  • Help patients with meals, activities of daily living (ADLs), check vital signs, and maintain health charts
  • Provide crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Maintain detailed records of patient interactions, ensuring accurate documentation for future reference.

Startup Founder/Executive Board Member

IChoose Foundation Inc.
04.2019 - Current
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.

Records Coordinator (Temp)

City Of Carrollton (Cornerstone Staffing)
11.2023 - 02.2024
  • Ensured timely delivery of requested documents for internal and external parties, enhancing customer satisfaction.
  • Maintained detailed inventories of physical and electronic records, providing accurate tracking capabilities for internal audits or legal proceedings.
  • Facilitated communication between departments (Police, Legal, City Secretary's Office, and various city departments) regarding record transfers, contributing to a more cohesive organizational structure.

Customer Service Representative

City Of Allen
08.2022 - 10.2023
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Trained staff on operating procedures and company services.

Credit Senior Associate/ Cash Posting Specialist

PFSweb
02.2018 - 01.2020
  • Apply high volume of lockbox payments to customer accounts
  • Run banking activity reports each morning to post all incoming electronic payments
  • Save all cash and adjustment batches by end of business day
  • Send Invoices and credit memos
  • Process adjustments, refunds, and mail returns.

Associate Customer Service Representative

Liberty Mutual Insurance
04.2016 - 10.2016
  • Provided excellent customer service by responding promptly to all inbound customer calls regarding personal lines policies, limited by geographic area and line
  • Worked to retain policyholders who inquired about canceling through open listening, policy review of customer issues, and escalation to the appropriate team if necessary
  • Interpreted policy contracts to insured based on knowledge of Personal Insurance auto products
  • Identified and communicated transactions and impact to policy premium
  • Made alternate payment arrangements with customers and interacted with billing system to reflect arrangements.

Call Center Representative/Hotel Coordinator

CornerStone Staffing
08.2014 - 02.2016
  • Answered inbound calls, handled complaints, achieved dispute resolutions
  • Processed credit card payments
  • Accurately created and updated attrition and commission spreadsheet
  • Reviewed and amended if necessary all attendee, staff/VIP contracts and routed for signature
  • Submitted check requests and mailed checks for staff/VIP, and production team deposits.

Daycare Owner

State of Texas/ Self Employed
03.2012 - 07.2013
  • Developed schedules, lesson plans, and planned educational outings, and field trips
  • Advertised, marketed, and handled all receivable and payable account activity
  • Conducted meetings with parents, advised parents of policies, and implementation of any new policies
  • Developed personalized learning plans for individuals, addressing their unique needs and abilities within an autism-focused daycare setting.

Clinic Staff

McKinney Independent School District
02.2008 - 06.2011
  • Administered daily medications
  • Checked vital signs
  • Performed preventative maintenance of emergency equipment
  • Responded to both emergency and non-emergency campus situations
  • Performed vision and hearing screenings
  • Utilized PC to enter and retrieve student health records.

Education

Bachelor of Science - Business Management

University of Phoenix
Phoenix, AZ
12-2025

Skills

  • Active listening

  • Accounts receivable reporting

  • Cash posting

  • Confidentiality assurance

  • De-escalation techniques

  • Public Speaking

  • Records Review

  • Software knowledge (GovQa, JD Edwards, Meditech)

Certification

  • [BLS (CPR & AED)] AHA - [08/21/2024 -08/2026]
  • [CPI (Nonviolent Crisis Intervention] - [08/02/2024 - 08/02/2026]
  • [SAMA ( Satori Alternatives for Managing Aggression] - [10/1/2024 - 10/1/2025]

Timeline

Mental Health Technician

HCA Healthcare Inc.
09.2024 - Current

Records Coordinator (Temp)

City Of Carrollton (Cornerstone Staffing)
11.2023 - 02.2024

Customer Service Representative

City Of Allen
08.2022 - 10.2023

Startup Founder/Executive Board Member

IChoose Foundation Inc.
04.2019 - Current

Credit Senior Associate/ Cash Posting Specialist

PFSweb
02.2018 - 01.2020

Associate Customer Service Representative

Liberty Mutual Insurance
04.2016 - 10.2016

Call Center Representative/Hotel Coordinator

CornerStone Staffing
08.2014 - 02.2016

Daycare Owner

State of Texas/ Self Employed
03.2012 - 07.2013

Clinic Staff

McKinney Independent School District
02.2008 - 06.2011

Bachelor of Science - Business Management

University of Phoenix

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