Sondra Thompson

* Oversaw daily operations of 2 lounges and 2 bars, ensuring high-quality service in a fast-paced,high-traffic environment.

*Managed,trained, and scheduled a team of 22 bartenders and 4 barracks, maintaining efficiency and strong team performance.

* Delivered exceptional customer service by resolving guest concerns quickly and professionally, improving overall guest satisfaction.

* Coordinated staff coverage during peak hours and special events, ensuring seamless operations and reduced guest wait times.

* Enforced safety, cleanliness, and service standards in compliance with company policies. * Collaborated with management to optimize workforce, inventory control, and service delivery.

* Provided customer assistance across all areas of the store, ensuring a positive shopping experience. * Supervised front-end operations, including Cashier support and issue resolution during high-volume period. * Handled customer inquiries, complaints, and returns with professionalism and efficiency. * Maintained store organization, cleanliness, and compliance with operational standards. * Supported team members to ensure smooth daily operations and strong customer service performance.

• Supervised daily store operations and ensured compliance with company policies.
• Trained and mentored new staff on customer service best practices.
• Managed inventory levels and coordinated stock replenishment activities.