Sondra I Figueroa
Webster,MA
Summary
Results-driven General Manager with 15+ years in retail. Specialized in resolving customer inquiries and complaints to enhance satisfaction. Experienced in cash handling and store management, ensuring optimal stock levels and a pristine shopping environment. Fostered a collaborative team culture, promoting employee satisfaction and loyalty.
Overview
20
20
years of professional experience
Work History
GENERAL MANAGER
Adam & Eve Stores
Auburn, MA
10.2005 - 02.2026
- Managed inventory levels to ensure optimal product availability and timely supply orders.
- Led diverse team to foster collaborative culture and enhance employee satisfaction.
- Developed strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Addressed customer complaints swiftly, guaranteeing favorable resolutions while cultivating satisfaction and converting unhappy customers into loyal patrons.
- Delivered exceptional customer service by effectively addressing inquiries and concerns, creating a welcoming experience.
- Managed inventory levels by ordering supplies and maintaining product availability.
Education
High School Diploma -
Bartlett High School
Webster, MA05-1995
Skills
- Operations management
- Cash management
- Retail sales
- Merchandising skills
- Customer service
- Problem solving
- Communication skills
- Outstanding phone etiquette
- Team player
- Inventory management
Timeline
GENERAL MANAGER
Adam & Eve Stores
10.2005 - 02.2026
High School Diploma -
Bartlett High School