Soni Munson
Driver
Blue Ridge,VA
Work Preference
Summary
Results-driven professional with extensive experience in automotive service management. Skilled in utilizing dealership management software, leading teams, and enhancing operational efficiency. Committed to delivering exceptional customer service and continuous improvement.
Overview
22
22
years of professional experience
Work History
Assistant Service Writer
Parks Automotive
Roanoke, VA
01.2023 - 03.2026
- Coordinated service appointments and managed customer inquiries to enhance satisfaction.
- Documented vehicle service history and communicated repair recommendations to clients effectively.
- Utilized dealership management software for accurate tracking of work orders and inventory levels.
- Collaborated with technicians to ensure timely completion of services and adherence to quality standards.
- Analyzed customer feedback to identify service improvement opportunities and implement changes accordingly.
Offline Technician
REV Group Inc.
Hamburg, NY
01.2019 - 06.2022
- Conducted routine maintenance and troubleshooting on various vehicle systems.
- Collaborated with team to ensure timely repairs and modifications on production line equipment.
- Implemented safety protocols to enhance workplace environment and reduce hazards.
- Trained new technicians on standard operating procedures and equipment usage.
- Streamlined workflow by optimizing tool organization and inventory management processes.
- Operated diagnostic equipment to troubleshoot mechanical issues and ensure optimal performance.
- Collaborated with engineering teams to implement design modifications for improved product reliability.
Service Technician
Blue Ridge Rescue Suppliers
Montvale, VA
08.2015 - 11.2018
- Diagnosed and repaired rescue equipment to ensure operational readiness.
- Conducted routine maintenance on fire safety gear, enhancing reliability and performance.
- Collaborated with team members to streamline service processes, improving efficiency.
- Trained junior technicians on equipment handling and troubleshooting techniques.
- Developed standard operating procedures for equipment inspection and maintenance tasks.
Service Manager/Parts Manager
Pinkerton Chevrolet
Salem, VA / Lynchburg, Va
06.2004 - 06.2015
- Oversaw daily operations ensuring exceptional customer service and satisfaction.
- Implemented process improvements enhancing service delivery efficiency.
- Trained and mentored new staff on best practices for service management.
- Analyzed service metrics to identify trends and areas for improvement.
- Managed inventory levels, ensuring availability of parts and supplies for repairs.
- Developed training materials improving staff onboarding and performance consistency.
Education
Fire Science
Virginia Western Community College
Roanoke, VATimeline
Assistant Service Writer
Parks Automotive
01.2023 - 03.2026
Offline Technician
REV Group Inc.
01.2019 - 06.2022
Service Technician
Blue Ridge Rescue Suppliers
08.2015 - 11.2018
Service Manager/Parts Manager
Pinkerton Chevrolet
06.2004 - 06.2015
Fire Science
Virginia Western Community College