Sonia Andrade
Bakersfield,CA
Summary
Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach.
Overview
16
16
years of professional experience
Work History
Contact Center Coordinator
Clinica Sierra Vista
06.2022 - Current
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Communicated with management when customer issues escalated and worked to find resolutions.
- Promptly Answers inbound calls
- Greeting Callers
- Probes for proper calling routing and completes call routing to ensure patient reaches destination.
- Serves as an operator for Clinica Sierra Vista inbound and outbound calls and ensures the patient is transferred to the correct department.
- Schedules and reschedules appointments.
- Answers phone in appropriate manners.
- Met customer service objectives by providing superior customer service to Spanish and English speaking customers.
Paraprofessional Aide
Greenfield Union School District GFUSD
05.2007 - 06.2022
- Supported students with personalized accommodations, extra assistance and educational assessments.
- Reported on student progress, behavior, and social skills to parents.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
- Collaborated with teacher to develop personalized and successful learning strategies.
- Supervised test taking and graded papers.
- Coordinated with teachers to support instruction implementation through students' needs.
- Provided special attention to individuals needing extra academic or behavioral guidance during classes.
- Created safe nurturing environment focused on students to ensure quality learning experiences.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Relieved classroom teacher during breaks and maintained order and structure in classroom.
- Supervised students on field trips for safety and proper behavior in public settings.
- Prepared instruction materials, constructed bulletin boards, and set up work areas.
- Administered tests and assessments to evaluate student progress and performance.
- Took part in professional development workshops to boost skills.
Education
Bachelor of Arts -
Cal State Los Angeles
Los Angeles, CAHigh School Diploma -
James A Garfield High School
Los Angeles, CA05.1996
Skills
- Information Collection
- Data Entry
- Schedule Coordination
- Regulatory Compliance
- Patient Scheduling
- MS Office
- Customer Service
Bilingual
I can read and write in Spanish
Languages
Spanish
Full Professional
Timeline
Contact Center Coordinator
Clinica Sierra Vista
06.2022 - Current
Paraprofessional Aide
Greenfield Union School District GFUSD
05.2007 - 06.2022
Bachelor of Arts -
Cal State Los Angeles
High School Diploma -
James A Garfield High School
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