KI'ARMANI ROZIER
Palm Bay,FL
Summary
Conscientious go-getter who is highly organized, dedicated, and committed to professionalism. Highly motivated self-starter who takes initiative with minimal supervision. People oriented, with a professional, courteous, and customer focused attitude. Confident, hard-working employee who is committed to achieving excellence.
Resourceful Resolution Specialist known for high productivity and efficient task completion. Skilled in conflict resolution, customer service strategies, and negotiation techniques. Excel at communication, problem-solving, and adaptability, ensuring successful resolutions that meet both company and client needs.
Overview
9
9
years of professional experience
Work History
Senior Resolution Coordinator, Contact Center - Remote
Walmart Inc.
Bentonville, Remote
04.2023 - Current
- Greet, and communicate with customers by inbound calls, chats, and emails.
- Verify account information
- Provide resolution for orders that are missing, damaged, lost or stolen
- Analyze customer data to identify and resolve fraud issues while maintaining a high level of accuracy and data integrity
- Resolved customer complaints and worked with clients to maintain satisfaction.
Phone & Loan Agent - Remote
Embassy Loans
, Remote
08.2021 - 03.2023
- Process applications for new and existing customers
- Verify all documents per company policies
- Type new contracts and assist customers with refinancing
- Handle Inbound calls
- Place outbounds calls when needed to assist customer
- Close out consumer loans.
Customer Service Representative
Seminole Gaming
07.2020 - 06.2021
- Make hotel reservations for guests
- Reserve promotional offers for guests
- Create and maintain reservation records
- Upsell resort products and services.
Bagger/Cashier
Publix Supermarket
01.2016 - 06.2020
- Greet customers
- Assist with bagging groceries and other products
- Engaged clients, identified product needs, and offered assistance in choosing
- Confirmed choices, processed orders, accepted payment, and issued receipts
- Resolved customer complaints and worked with clients to maintain satisfaction
- Conduct monthly inventories, and organize product displays to improve sales
- Verified that all merchandising standards were maintained on a daily basis.
Education
Technical Diploma - Dental Assisting
Florida Career College
Lauderhill, FL01.2021
High School Diploma -
Stranahan High school
Fort Lauderdale, FL01.2020
Skills
- De-Escalation Techniques
- Problem-Solving
- Analytical Skills
- Time management abilities
- Self Motivation
- Analytical Thinking
- Information Collection
- Written Communication
- Organizational Skills
- Multitasking
- Time Management
- Effective Communication
- Adaptability
- Attention to Detail
- Goal Setting
- Active Listening
- Decision-Making
Timeline
Senior Resolution Coordinator, Contact Center - Remote
Walmart Inc.
04.2023 - Current
Phone & Loan Agent - Remote
Embassy Loans
08.2021 - 03.2023
Customer Service Representative
Seminole Gaming
07.2020 - 06.2021
Bagger/Cashier
Publix Supermarket
01.2016 - 06.2020
Technical Diploma - Dental Assisting
Florida Career College
High School Diploma -
Stranahan High school
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