Sonia Baines-Murga
Ridgewood,NY
Summary
Seasoned General Manager with proven leadership skills, offering 14 years of experience in customer retention and the art of hospitality. A strong passion for event planning, guest services, and building brand recognition. Extremely enthusiastic go-getter, committed to building strong team cultures that encourage innovation and openness. Pursuing a position with an elite company that offers growth within, and the ability to utilize my skills.
Overview
14
14
years of professional experience
Work History
General Manager
Mr. Chow NYC
New York, NY
02.2022 - Current
- Serve as primary contact when managing and scheduling large functions and private parties – pro-actively communicating, updating vendors and sponsors.
- Quality control, monitoring and ensuring food and beverages are consistently at its highest.
- Adhere to company standards and service levels to increase sales and minimize costs, including food, beverage, supply, utility, and labor costs.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Assistant General Manager
Mr Chow NYC
New York, NY
09.2020 - 02.2022
- Fostered performance-oriented environment focused on promoting team collaboration, personal accountability and long-term business success. Leading by example.
- Possessed product knowledge and the ability to upsell and present them to clientele supporting the brand while building trust with the consumer.
- Personally handle the service in the dining room and oversee the service staff and flow of entire restaurant by being present on the floor.
Assistant General Manager
Mr. Chow Tribeca
New York, NY
02.2016 - 05.2020
- Motivate and lead 30 plus employees to ensure overall performance and development are met.
- Worked effectively in cross-functional, fast-paced environment to provide exemplary service to diverse high-profile clientele.
- Developed long-term partnerships with lucrative business clientele by promptly addressing needs.
- Assisted with executive decision-making and strategy planning, initiating productive relationships with management teams, serving as the key contact for various personnel issues.
Maître D/ Hostess
Mr. Chow Tribeca
New York, NY
08.2011 - 02.2016
- Helped to plan and execute parties for more than 300 plus guests, including coordinating menus and preparing tables.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Developed and retained strong customer rapport through proactive contact.
Education
Bachelor of Science - Fashion Merchandising & Management
Fashion Institute of Technology
01.2016
Skills
- Efficient multi-tasker
- Team leadership
- Multimillion-dollar P&L management
- Quality assurance
- Vendor management
- Event planning
- Customer relationship management
- Conflict resolution
Event Experience
- Vogue Photoshoot Gigi Hadid, Invicta Watch X Hennessey Campaign Dinner,Mcallan Lunar New Year Dinner 2018,2019
- VOGUE Pre Met Gala Party -2023
- Brandon Maxwell 10 Year Anniversary NYFW- 2025
- Met Gala Artist Dinner 2023, 2024, 2025
Timeline
General Manager
Mr. Chow NYC
02.2022 - Current
Assistant General Manager
Mr Chow NYC
09.2020 - 02.2022
Assistant General Manager
Mr. Chow Tribeca
02.2016 - 05.2020
Maître D/ Hostess
Mr. Chow Tribeca
08.2011 - 02.2016
Bachelor of Science - Fashion Merchandising & Management
Fashion Institute of Technology
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