Microsoft
Hi, I’m
Sonia Baraka
I am a college student.
Colbert,GA
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Summary
- Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
- Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
- Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
- Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
years of professional experience
1
year of post-secondary education
1
Language
Work History
Tavros TranspotationColbert, Georgia
Customer Service Representative
06.2023 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Enhanced customer loyalty by offering personalized solutions tailored to individual needs.
My Parents.Dixfield, ME
Family Babysitter.
01.2018 - Current
Job overview
- Helped children complete homework assignments and school projects.
- Assisted with light housekeeping duties as well as running errands.
- Monitored children's play activities to verify safety.
- Identified warning signs of emotional and developmental problems in children.
- Engaged with children on individual basis to build positive relationships.
- Balanced playtime and limited screen time to optimize types of stimulation and support development of fine motor, gross motor and cognitive skills.
- Assisted a child with homework assignments and special projects across different subjects.
- Bathed, dressed and helped with teeth brushing as part of bedtime preparation.
- Taught children everyday skills, including tying shoes, dressing, potty training, basic math and language.
- Involved children in caring for household pets and chores.
- Played games, worked on puzzles, and read books to young children.
Education
DHS, Maine Virtual Academy Dixfield, ME
No Degree from Dental Hygienist
01.2021 - 06.2022
Skills
Cheerful and energetic
Culinary aptitude
Active listener
Bilingual in [Language] Swahili
Child Supervision
Call Management
Complaint resolution
Problem-solving abilities
Customer Service
Critical Thinking
Appointment Scheduling
Paperwork Processing
Complaint Handling
Live chat support
Music ,Writing plays and Acting.
I have a lot o free time on my hands so i love to write the ideas/ stories that play out in my head. When writing a play I love to compose music to go along with it .I don't play any instruments ,I work form beats that are already there. I used to be a social butterfly, am more reserved and introverted. I play out my own characters, because i can. I would love to share them someday, just not yet.
Timeline
Customer Service Representative
Tavros Transpotation
06.2023 - Current
DHS, Maine Virtual Academy
No Degree from Dental Hygienist
01.2021 - 06.2022
Family Babysitter.
My Parents.
01.2018 - Current
Work Preference
Work Type
Part TimeLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceHealthcare benefitsPaid sick leave4-day work weekPaid time offFlexible work hours401k matchWork from home optionCareer advancementAccomplishments
- Cared for 3 children ages 4,5 and 6.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Cooking , Writing and Reading
I have loved cooking since I was a child. I have recently veered off cooking and leaned more into writing and reading.
Affiliations
- Tavros Transportation
Software
Languages
English
Native or Bilingual