Sonia Bench
Miami,FL
Summary
Dynamic Insurance Underwriter with proven expertise at Tom Gallagher Insurance, specializing in claims handling and policy evaluation. Skilled in customer service and data interpretation, I successfully processed applications and developed risk assessments, enhancing client satisfaction and operational efficiency. Recognized for training new employees and maintaining meticulous records to support team success.
Overview
7
7
years of professional experience
Work History
Insurance Underwriter
Risk Smart Advisors
01.2024 - Current
- Answered incoming phone calls.
- Reviewed documents needed to completed submission & assisted in processing payments.
- Sent applications to insured for signature.
- Processed issued policies.
- Entered new prospects & clients in the Applied system.
- Updated policy #(s) in the customer system.
- Quote Rush & EZLynx knowledge as well as carrier's websites.
Insurance Underwriter
Tom Gallagher Insurance
05.2018 - 05.2021
- Answered incoming phone calls.
- Documented customers conversations.
- Fielded customers complaints, escalated to upper management if necessary.
- Assisted in completing applications & updating information.
- Set up payment plans.
- Developed recommendations.
- Maintained detailed records.
- As an assistant manager trained new employees.
Education
High School Diploma -
Miami Jackson Sr
Miami, FL06-1976
Skills
- Claims handling
- Customer Service
- Data interpretation
- Insurance policy expertise
- Policy evaluation
- Determining risk according to carriers guidelines
Accomplishments
- Documented and resolved claims which led to satisfied customers.
- Supervised team of 2staff members.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Insurance Underwriter
Risk Smart Advisors
01.2024 - Current
Insurance Underwriter
Tom Gallagher Insurance
05.2018 - 05.2021
High School Diploma -
Miami Jackson Sr
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