Sonia I Calderon
Virginia Beach,VA
Summary
Detail-focused Customer Service Representative with leadership and self-initiative qualities. Very motivated to maintain customer satisfaction and contribute to company success. Passionate, compassionate, proven ability to establish rapport with clients and exceeds expectations. Reliable, driven, and hard-worker, strong time management and prioritization abilities.
Overview
25
25
years of professional experience
Work History
Transaction Coordinator Assistant
CARDINAL FINANCIAL LLC
Virginia Beach , VA
2019.02 - 2020.04
- Maintained meticulous records documenting security transactions
- Examined financial statements and records to collect important details and verify calculations.
- Supported all clerical tasks, including answering/making phone calls (50-60 per day), processing mail, and developing documents.
- Drafted required forms such as receipts and transfer confirmations in alignment with client transaction requests.
- Obtained oral and written employment verification, request titles
- Prepared diverse documentation using different software
- Drafted daily transaction and earnings reports for all client accounts.
Customer Service Representative II
TIDEWATER FINANCE COMPANY
Virginia Beach , VA
2015.01 - 2019.04
- Take payments on past due accounts and/ or make suitable payments arrangement.
- Determine if customers qualifies for hardship program and submit deferments or any other hardship program to be evaluated by management
- Handle customer's issues. Research and resolved complaints received via phone or email with 98% of customer satisfaction
- Updated information in system, process due to date changes, and other requests.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls, (over 80 daily), promptly to avoid on-hold wait times.
Finance Specialist
Army Reserve
San Juan , Puerto Rico
1995.04 - 2003.04
- Prepared and determined content for financial and office metric reporting
- Created databases and spreadsheets to improve inventory management accuracy.
- Managed inventory control software system to provide inventory level updates and reordering notices.
- Oversaw purchase orders and data entry regarding purchased and received merchandise and equipment.
- Trained new staff on job duties, company policies and safety procedures for rapid onboarding.
- Conducted inventory audits following company procedures with 100% of accuracy.
Assistant Store Manager
Esso Tiger Co
Vega Alta , Puerto Rico
1996.05 - 2008.05
- Collaborated with internal teams to improve outputs to meet demand and supply requirements.
- Managed production levels, identified material shortages and monitored inventory levels to meet order delivery requirements.
- Negotiated contracts, policies and deadlines with suppliers and vendors.
- Built supplier relationships to mitigate risk and establish effective purchasing arrangements with indirect and logistics customers.
- Identified, selected and maintained logistic suppliers and achieved optimum costs and service qualities.
- Balanced demand and supply while aligning volume and mix to achieve production objectives.
Education
Certificate - Accounting And Finance
Tidewater Community College
Virginia Beach, VA12.2021
Associate of Science - Pharmacy
Atenas College
Manati, Puerto Rico01.2001
Skills
- Data Verification
- Office Organization
- Customer Support
- Database Data Entry
- Cash Reconciliation
- Office Supplies and Inventory
- Supply Stocking
- Financial Spreadsheets
- Purchase Order Management
- Vendor Relationships
Languages
Spanish
Native or Bilingual
Timeline
Transaction Coordinator Assistant
CARDINAL FINANCIAL LLC
2019.02 - 2020.04
Customer Service Representative II
TIDEWATER FINANCE COMPANY
2015.01 - 2019.04
Assistant Store Manager
Esso Tiger Co
1996.05 - 2008.05
Finance Specialist
Army Reserve
1995.04 - 2003.04
Certificate - Accounting And Finance
Tidewater Community College
Associate of Science - Pharmacy
Atenas College
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