Sonia Carvajal
Winter Park
Summary
Detail-oriented pharmacy technician skilled in medication dispensing, workflow optimization, and exceptional customer service. Proven ability to train and mentor team members, ensuring high-quality care and compliance with HIPAA regulations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
CVS Pharmacy
Orlando, FL
12.2024 - Current
- Processed prescription orders accurately and efficiently to ensure timely patient care.
- Assisted pharmacists in medication preparation and packaging, maintaining high standards of safety.
- Conducted inventory management, tracking stock levels, and placing orders for medications and supplies.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Shift Supervisor, Rx
CVS Pharmacy
Miami, FL
03.2017 - Current
- Supervised pharmacy operations, ensuring compliance with regulatory standards and company policies.
- Trained and mentored team members to enhance productivity and customer service skills.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Coordinated daily scheduling, ensuring adequate staffing for peak service times.
- Resolved customer inquiries and concerns effectively, improving overall satisfaction ratings.
- Managed cash registers accurately, ensuring correct transactions for both customers and employees while maintaining security protocols.
- Trained new employees on company policies, procedures, and systems to quickly integrate them into the team effectively.
- Coordinated with other departments on special promotions or events occurring within the store that required cross-functional collaboration for success.
- Counseled patients regarding proper intake of medications.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
Package Handler
FedEx
Orlando, FL
08.2023 - 12.2023
- Ensured package integrity by performing quality checks during sorting processes.
- Operated material handling equipment to efficiently sort and distribute packages.
- Collaborated with team members to maintain optimal workflow and minimize delays.
- Implemented safety protocols to enhance workplace safety and reduce accidents.
- Assisted in loading and unloading trucks, ensuring timely delivery of shipments.
Cashier
Walmart
Miami, FL
02.2012 - 06.2014
- Processed customer transactions efficiently using point-of-sale systems.
- Trained new cashiers on operational procedures and customer service standards.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Assisted with inventory management and restocking of merchandise on the sales floor.
- Resolved customer inquiries and complaints to improve satisfaction and loyalty.
Education
High School Diploma -
Miami Sunset Sr High
Miami, FL06-1992
Skills
- Medication dispensing
- Prescription filling
- Insurance verification
- Pharmacy software proficiency
- Workflow optimization
- Medication management
- Confidentiality and HIPAA
- Team collaboration
- Inventory management
- Supply restocking
Certification
- CPhT - Certified Pharmacy Technician
- Certified immunizer, CVS - 3 years
Languages
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
CVS Pharmacy
12.2024 - Current
Package Handler
FedEx
08.2023 - 12.2023
Shift Supervisor, Rx
CVS Pharmacy
03.2017 - Current
Cashier
Walmart
02.2012 - 06.2014
High School Diploma -
Miami Sunset Sr High