Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Sonia Castillo

Manor,TX

Summary

Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.

Overview

6
6
years of professional experience

Work History

Host

Pappadeaux
Austin, TX
04.2024 - Current
  • Greeted guests upon arrival and provided them with menus.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Provided customers with accurate wait times and monitored waiting list.
  • Managed dining room layout to maximize efficiency of staff members.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Assisted other departments when needed such as bussing tables or delivering food orders.

Office Administrative Assistant

Pappadeaux
Austin, TX
04.2023 - Current
  • Created expense reports, tracked invoices, and processed payments.
  • Managed employee records including payroll information, attendance tracking, vacation time requests.
  • Performed administrative duties such as photocopying, faxing documents and mailing packages.
  • Developed forms and procedures to improve workflow efficiency.
  • Responded promptly to customer inquiries via email or phone.
  • Processed incoming invoices for payment in a timely manner.
  • Assisted with payroll preparation and entered data into cumulative payroll document.
  • Prepared payroll documents and maintained databases for financial offices.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.

Cashier Team Lead

Panda Express
Pflugerville, TX
05.2018 - 09.2020
  • Assisted cashiers with resolving customer complaints and inquiries.
  • Provided guidance to cashiers on how to accurately ring up customers' purchases.
  • Trained new cashiers on proper use of registers and store policies.

Education

High School Diploma -

Weiss High School
Pflugerville, TX
06-2020

Skills

  • Table Assignment Coordination
  • Foreign language skills
  • Team player mentality
  • Adaptable to change

Languages

Spanish
Professional

References

References available upon request.

Timeline

Host

Pappadeaux
04.2024 - Current

Office Administrative Assistant

Pappadeaux
04.2023 - Current

Cashier Team Lead

Panda Express
05.2018 - 09.2020

High School Diploma -

Weiss High School

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Sonia Castillo