Sonia Chagollan
Bakersfield,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
27
27
years of professional experience
Work History
Receptionist Assistant Volunteer
St Francis Church
Bakersfield, CA
07.2022 - Current
- Maintained order and cleanliness of reception area for professional and inviting atmosphere.
- Responded to inquiries from callers seeking information.
- Prepared, collected and distributed outgoing and incoming mail and packages.
- Greeted numerous visitors, vendors and interview candidates.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered central telephone system and directed calls accordingly.
Life Insurance Agent
Self Employed
Bakersfield, CA
04.2018 - 11.2020
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Met with customers to provide information about available products and policies.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Obtained underwriting approval by completing application for coverage.
Human Services Supervisor
County Of Kern
Bakersfield, California
08.2013 - 03.2020
- Assisted with training and development of team members.
- Handled customer complaints and inquiries.
- Monitored team's performance and gave feedback when necessary.
- Updated job knowledge by attending workshops, training sessions and educational opportunities.
- Used company troubleshooting resolution to evaluate technical problems and find appropriate solutions.
- Have knowledge of regulations and ongoing procedures while working with trainees and outside agencies
- Maintained a 95% accuracy overall for all employees supervised.
Human Services Technician
County Of Kern
Bakersfield, California
03.1996 - 08.2013
- Adhered to strict client confidentiality laws and site-specific procedures to uphold privacy and provide best experience possible.
- Established positive relationships with aid recipients and assessed goals, working hard to address individual needs and tailor services to suit them.
- Kept and established comprehensive case files to support proper documentation and record retention.
- Acted as mandatory reporter of abuse.
- Described procedures, requirements and benefits to clients and interested parties.
- Inputted information and obtained quantitative and qualitative data on client details to provide services requested.
- Consistently maintained overall above standard rating.
Education
No Degree - Computers And Business
San Joaquin Valley College
Bakersfield, CA03.1988
No Degree - Human Services
UC Davis Extension Program
Bakersfield, CAHigh School Diploma -
Arvin High School
Arvin, CA06.1987
Skills
- Call Answering and Routing
- Visitor and Customer Relations
- Greeting and Seating Clients
- Positive Attitude and Energetic
- Customer Complaint Resolution
- Data Research and Analysis
- Data Entry and Database Software
- Intake Interview
- Troubleshooting Issues
- Corrective Actions
- Computer Proficiency
- Human Resources Department Processes
Languages
Spanish
Professional Working
Timeline
Receptionist Assistant Volunteer
St Francis Church
07.2022 - Current
Life Insurance Agent
Self Employed
04.2018 - 11.2020
Human Services Supervisor
County Of Kern
08.2013 - 03.2020
Human Services Technician
County Of Kern
03.1996 - 08.2013
No Degree - Computers And Business
San Joaquin Valley College
No Degree - Human Services
UC Davis Extension Program
High School Diploma -
Arvin High School
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