Sonia Chavez
Redondo Beach,CA
Summary
Demonstrated growth in Accounts Payable and Accounts Receivable responsibilities, while gaining experience in office supervision, including overseeing and supporting the team. Patient and empathetic, with a strong willingness to keep growing both personally and professionally.
Overview
12
12
years of professional experience
Work History
Office Operations Supervisor / Accounting Clerk
Finest Known
Torrance, CA, US
01.2021 - 08.2023
- Assisted the CPA with accounts payable tasks, including gathering invoices via email or mail, processing payments to vendors and utility companies, and managing payment methods such as checks and company credit cards.
- Managed accounts receivable by receiving checks via email or mail, depositing funds into the bank, applying payments to designated orders, and maintaining accurate payment logs.
- Created purchase orders, invoices, and managed payments for purchases.
- Handled quotes and locked prices for specific products, ensuring pricing accuracy and consistency.
- Managed physical inventory and provided weekly reports to track inventory levels.
- Processed sales orders, shipping documents, and invoices, ensuring accurate and timely delivery of goods.
- Managed and ordered shipping supplies to support operational needs.
- Handled high volumes of emails efficiently and effectively.
- Managed returns, trades, and consignments from both customers and vendors, ensuring proper handling and documentation.
- Prepared and shipped high-value items, created FedEx and USPS labels, and audited FedEx invoices before processing payments.
- Conducted research on losses, initiated claims processes, and worked towards resolution.
- Maintained a high level of accuracy and attention to detail in financial transactions.
- Demonstrated strong organizational skills in managing multiple tasks simultaneously.
- Proven ability to communicate effectively with vendors, customers, and internal teams.
- Experience in conducting audits, resolving discrepancies, and improving processes for efficiency.
Customer Service / Traffic Coordinator/Sales
Doorking, Inc
Inglewood, CA, US
05.2011 - 05.2021
- Handled heavy paperwork flow.
- Work closely with accounting department.
- Attended International security industry trade shows in Latin America and training seminars.
- Update customers with price schedule.
- Send Distributors contract yearly.
- Coordinate with customer and freight company.
- Prepared BOL.
- Create freight quotes LTL.
- Coordinate shipments for trade shows, workshops and seminars worldwide.
- File and keep track on all invoices.
- Prepare claims when damaged goods by delivery company.
- Investigate and resolved customer inquiries and complaints in timely and empathetic manner.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problem on the spot.
- Routinely answered customer questions regarding merchandise and pricing.
- Learned, reference and applied product knowledge information.
- Answer 45 to 60 calls daily.
- Enter orders via phone, email and fax.
- Update customers with order Status.
- Direct calls to appropriate individual and department.
- Receptionist back up.
Customer Service / Data Entry/Sales
Doorking, Inc
Inglewood, CA, US
05.2011 - 06.2020
Education
Associate of Science - Business Administration
El Camino College
Torrance, CASkills
- Multitasking
- Accounts Receivable
- Accounts Payable
- Sage
- Freight quotes/LTL
- Order Entry
- Data entry
- Microsoft Office
- Sage Intacct
- Filing
- Excel
- Create BOL for shipments
- Logistics
- Salesforce
- Coordinate shipments
- Excellent attention to detail
- Pricing
- Sales Experience
- Customer Service
- Fluent in Spanish
- Word
- Accounting
- Freight Experience
- Fast learner
- Invoice
- Organizational skills
- Create claims for damages
Personal Information
Timeline
Office Operations Supervisor / Accounting Clerk
Finest Known
01.2021 - 08.2023
Customer Service / Traffic Coordinator/Sales
Doorking, Inc
05.2011 - 05.2021
Customer Service / Data Entry/Sales
Doorking, Inc
05.2011 - 06.2020
Associate of Science - Business Administration
El Camino College