Summary
Overview
Work History
Education
Skills
Timeline
Generic

SONIA DATTA

East Meadow,NY

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

8
8
years of professional experience

Work History

Keyholder Manager

Curaleaf
06.2022 - Current
  • Monitor workflow and administrative processes to keep operations running smoothly
  • Ensure members' concerns and/or questions are solved and answered promptly and efficiently, and communicate member requests and/or problems to supervisor(s) when needed
  • Assist with cash handling procedures
  • Assist with management of team and engagement
  • Conduct open and close procedures of dispensary
  • Assist with cash handling procedures
  • Provide exceptional customer service following established standards
  • Develop and maintain rapport with patients, vendors, service providers, and staff
  • Recommend, select, and help locate the proper medicine for patients depending on their individual needs
  • Communicate the effects of different types of cannabis to patients clearly and effectively
  • Ensure strict controls to protect organization assets at the direction of management
  • Assist in display maintenance and housekeeping
  • Assist in processing and replenishing merchandise and monitoring floor stock, and participate in inventory counts
  • Answer phone calls and forward to the appropriate staff member
  • Frequently maintain dispensary's cleanliness, i.e., dusting, glass cleaning, vacuuming, sweeping, and sanitization
  • Maintain a positive work environment conducive to trust and respect
  • Maintain the strictest confidentiality in compliance with HIPAA guidelines
  • Assist in product testing and marketing merchandise
  • Accept and process customer returns

Dispensary Associate

Curaleaf
06.2021 - Current
  • Providing exceptional customer service while developing and maintaining rapport with patients and staff
  • Addressing patrons' concerns and answering questions
  • Making recommendations based on patients' specific needs
  • Presenting effects and benefits of cannabis products to patients
  • Adhering to protocol regarding confidentiality and compliance with HIPAA guidelines
  • Assisting in display maintenance and daily cleaning responsibilities
  • Assisting in restocking and managing count of inventory
  • Answering phone calls and emails

Executive Coordinator

Mantra
12.2015 - Current
  • Personal administrative assistant to owner and director
  • Maintained correspondence
  • Managed company website and various social media platforms to increase outreach
  • Communicated with vendors both international and domestic
  • Assisted in product testing and marketing merchandise

Invoicing Associate

Brinco Mechanical Management Services
10.2018 - 05.2021
  • Ensured timely payment for both vendors and the company
  • Prepared and mailed invoices to customers, processed payments, and documented account updates
  • Verified accuracy of billing data and corrected discrepancies
  • Facilitated communication between vendors and clients
  • Maintained vendor and client relations
  • Filled in for employees as necessary, including late-night and weekends

Customer Service Representative

Brinco Mechanical Management Services
07.2018 - 09.2018
  • Dispatched service requests to clients in a timely manner
  • Answered constant flow of customer calls with minimal wait times
  • Updated account information to maintain customer and vendor records
  • Fostered and maintained rapport with vendors
  • Filled in for employees as necessary, including late-night and weekends
  • Maintained daily correspondence

Education

B.A. - English Studies, Psychology

SUNY At Albany
Albany, NY
05.2018

High School Diploma -

Manhattan Village Academy
New York, NY
06.2014

Some College (No Degree) - Literature As Exploration

New York University
New York, NY

Skills

  • Customer Service
  • Team Leadership
  • Loss Prevention Monitoring
  • Customer Inquiries
  • Cash Counting
  • Compliance Requirements
  • Sales Proficiency
  • Event Hosting
  • Computer Literacy
  • Superior Work Ethic
  • Microsoft Word
  • Merchandise Promotion and Display

Timeline

Keyholder Manager

Curaleaf
06.2022 - Current

Dispensary Associate

Curaleaf
06.2021 - Current

Invoicing Associate

Brinco Mechanical Management Services
10.2018 - 05.2021

Customer Service Representative

Brinco Mechanical Management Services
07.2018 - 09.2018

Executive Coordinator

Mantra
12.2015 - Current

B.A. - English Studies, Psychology

SUNY At Albany

High School Diploma -

Manhattan Village Academy

Some College (No Degree) - Literature As Exploration

New York University

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SONIA DATTA