Sonia Davis
San Antonio,TX
Summary
Sales Associate with extensive experience in retail and technical craftsmanship. Demonstrated success in customer service and jewelry sales at James Avery Artisan Jewelry, leading to improved product quality and customer satisfaction. Skilled in personalized fittings and product knowledge from Fleet Feet Sports, enhancing customer engagement in an active lifestyle retail environment. Recognized for strong work ethic and attention to detail, fostering lasting customer relationships in fast-paced settings.
Overview
4
4
years of professional experience
Work History
FleetFeet Sales Associate
FleetFeet Sports
05.2023 - Current
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Solved customer challenges by offering relevant products and services.
James Avery Sales Associate/ Solder Technician
James Avery Artisan Jewelry
06.2021 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Maintained, repaired, and cleaned special equipment.
- Repaired Jewelry and added charms to bracelets using Solder equipment
Education
Bachelor of Arts - Digital Communications And Media
The University of Texas At San Antonio
San Antonio, TX05-2026
Skills
- Customer engagement
- Product expertise
- POS operation
- Communication skills
- Flexible availability
- Sales training
- Goal achievement
- Service orientation
- Digital marketing
- Social media strategy
- Adobe Creative Suite proficiency
- Microsoft Office proficiency
Interests
Jewelry design, artisan baking, and supporting Texas-made brands
References
References available upon request.
Timeline
FleetFeet Sales Associate
FleetFeet Sports
05.2023 - Current
James Avery Sales Associate/ Solder Technician
James Avery Artisan Jewelry
06.2021 - Current
Bachelor of Arts - Digital Communications And Media
The University of Texas At San Antonio