Sonia Deleon
Harlingen
Summary
Seeking Customer Service role with 10 years of diverse experience in customer support and service excellence. Proven track record in resolving complex inquiries, managing accounts, and delivering tailored solutions to enhance customer satisfaction. Skilled in CRM software, troubleshooting, and effective communication, with a strong focus on empathy and problem-solving in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Customer Support Advisor
TaskUs
11.2021 - 02.2024
- Addressed and resolved customer inquiries and security concerns related to cryptocurrency transactions and account integrity, safeguarding digital assets.
- Assisted users with account recovery and unauthorized access issues, ensuring secure access and continuity of service.
- Managed travel bookings, processed refunds, and facilitated itinerary changes for clients using CWT services, while also supporting GoodRx users with technical issues and membership account management.
CSR Product Specialist
HGS USA
07.2019 - 04.2021
- Managed a high volume of customer inquiries and complaints, ensuring timely and effective resolutions.
- Collected and verified customer information to accurately address questions and determine service needs.
- Delivered tailored solutions to enhance customer satisfaction and resolve issues efficiently.
Customer Service Rep
Teleperformance
06.2018 - 03.2019
- Resolved customer inquiries and issues related to Apple products, ensuring a high level of customer satisfaction.
- Provided troubleshooting and technical support for Apple devices, effectively communicated solutions to enhance user experience.
Cashier and Customer Service
Dollar General
Harlingen
08.2015 - 07.2016
- Ensured precise financial transactions and maintained a balanced cash drawer to uphold fiscal responsibility.
- Provided excellent customer service by effectively managing inquiries and returns, while supporting store presentation through meticulous merchandise stocking.
Customer Service Representative
Advance Call Center Technologies
Harlingen
08.2009 - 03.2011
- Handled inbound calls to verify client information, ensuring accuracy and clarity in all communications.
- Explained account details to clients, delivering high-quality customer service and fostering positive client relations.
Customer Service / Cashier
Stripes Convenience Stores
Harlingen
03.2008 - 06.2009
- Delivered exceptional customer service by efficiently managing transactions, addressing customer inquiries, and processing returns to enhance the shopping experience.
- Managed cash operations with precision, including payment collection and cash drawer reconciliation, ensuring financial accuracy and integrity.
Education
High School Diploma -
Smart Schools-Remote
Mesa, Az03.2025
Skills
- Call Center Representative
- Remote support
- CRM software expertise
- Empathy and patience
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Attention to detail
- Customer-Focused Mindset
- Multitasking
- Teamwork
- Troubleshooting
- Microsoft Windows and Office
- Call documentation
- Call control skills
- Zendesk
- Jira
- Salesforce
- Typing 35 WPM
- Technical support
- Customer service
- Effective communication
- Organization and recordkeeping
- Multitasking Abilities
Timeline
Customer Support Advisor
TaskUs
11.2021 - 02.2024
CSR Product Specialist
HGS USA
07.2019 - 04.2021
Customer Service Rep
Teleperformance
06.2018 - 03.2019
Cashier and Customer Service
Dollar General
08.2015 - 07.2016
Customer Service Representative
Advance Call Center Technologies
08.2009 - 03.2011
Customer Service / Cashier
Stripes Convenience Stores
03.2008 - 06.2009
High School Diploma -
Smart Schools-Remote