Sonia De Los Santos
Hazleton,PA
Summary
Dynamic and results-driven professional with extensive experience at Walmart, excelling in customer service and crisis management. Proven ability to enhance operational efficiency and foster positive employee relations. Skilled in data entry and proactive communication, consistently delivering exceptional support and solutions to diverse customer inquiries.
Overview
1
1
year of professional experience
Work History
Office Assistant
Penn State Hazleton
Hazleton, PA
09.2025 - Current
- Managed office correspondence, ensuring timely communication with staff and students.
- Coordinated scheduling for meetings and events, optimizing resource allocation.
- Assisted in maintaining electronic filing systems, enhancing document retrieval efficiency.
- Processed student requests and inquiries, providing accurate information and support.
Customer Service Representative
Walmart
Hazleton
11.2024 - Current
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Resolved customer complaints efficiently, ensuring satisfaction and loyalty.
- Processed transactions accurately using point-of-sale systems to minimize errors.
- Collaborated with team members to maintain store organization and cleanliness standards.
- Resolved customer inquiries in English and Spanish, ensuring clear communication and satisfaction.
- Managed over 50 high call volumes per day while providing timely assistance and maintaining service quality standards.
- Collaborated with team members to streamline processes, enhancing overall efficiency in customer support operations.
Money Service Operator
Walmart
Hazleton, PA
11.2024 - Current
- Managed cash handling operations every day to ensure accuracy and streamline financial processes.
- Executed check cashing procedures while adhering to financial regulations and company policies.
- Oversaw over 20 monthly bill payments, ensuring accuracy and adherence to due dates.
- Managed money order transactions, providing accurate and timely service to clients.
- Processed monetary transactions to maintain efficient cash flow management.
Store Operations Associate
Walmart
Hazleton, PA
09.2024 - Current
- Guided over 500 customers in product selection and provided solutions to inquiries, ensuring a seamless shopping experience.
- Oversaw transaction processing at cash registers, maintaining accuracy in customer payments and operational efficiency.
- Oversaw shelf stocking and merchandise organization to ensure compliance with presentation standards and improve overall inventory efficiency.
- Engaged with team members to streamline restocking operations during peak hours, resulting in improved service efficiency.
Education
High School Diploma - Business Analytics
Penn State
Hazleton, PA05.2027
High School Diploma -
Hazleton Area High School
Hazleton, PA06.2024
Skills
- Customer service
- Positive attitude
- Time management
- Data entry
- Active Listening
- Crisis Management
- Unconscious Bias and Workplace DEI
- Proactive Communication
- Employee Relations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Office Assistant
Penn State Hazleton
09.2025 - Current
Customer Service Representative
Walmart
11.2024 - Current
Money Service Operator
Walmart
11.2024 - Current
Store Operations Associate
Walmart
09.2024 - Current
High School Diploma - Business Analytics
Penn State
High School Diploma -
Hazleton Area High School