Sonia Donez
Von Ormy ,TX
Summary
Reliable Customer Service Representative offering strong multitasking, problem-solving and communication skills. Recently received Introduction to certified professional biller certificate by AAPC through Coursera. Making my way up to recieiving my second course certificate for Coding and Medical Necessity. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Cashier
Noras Restaurant
San Antonio, TX
01.2022 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Developed and managed relationships with customers to increase customer loyalty.
Customer Service Representative
Great Clips Salon
San Antonio, TX
01.2019 - 04.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
Education
High School Diploma -
South San High School
San AntonioSkills
- Customer service
- Reliability and punctuality
- Patience and composure
- POS system operation
- Inventory management
- Payment collection
- Up-selling techniques
- Customer relationship management (CRM)
- Retail merchandising
- Product recommendations
- Time management
- Attention to detail
- Multitasking and organization
- Positive and professional
- Data entry proficiency
- Billing
- Payment tracking
- File management
- Numeric accuracy
- Insurance billing procedures
- Conflict management
- Dispute resolution
- Financial management
- Spreadsheet management
- Reimbursement processing
- Patient information management
- Insurance company billing
- Coding data
Certification
Course Certificate for Introduction to Certified Professional Biller from AACP through Coursera
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Cashier
Noras Restaurant
01.2022 - Current
Customer Service Representative
Great Clips Salon
01.2019 - 04.2021
High School Diploma -
South San High School