Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sonia E Bernal

Phoenix,AZ

Summary

Being a Shift Supervisor at Starbucks has taught me more than just making well quality drinks and service. It comes with learning how to be patient, and being a fast learner, having a strong work ethic and providing that great customer experience as well as problem-solving where needed is what helped me continue to be the best I can be moving forward.

Overview

4
4
years of professional experience

Work History

Shift Supervisor

Starbucks
02.2021 - Current
  • Execute daily store opening and closing operations efficiently.
  • Provide a welcoming environment and make customer connections while providing great quality beverages.
  • Help store management meet standards of service and quality in daily operations.
  • Trained a few new employees and delegate daily tasks and responsibilities.
  • Resolve customer complaints and issues and offer thoughtful solutions to maintain customer satisfaction.
  • Provide ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
  • Ensure smooth operations during peak hours by effectively managing resources and staff allocation.

Education

High School Diploma -

Antelope Valley High School
Lancaster, CA
06.2019

High School Diploma -

Eastside High School
Lancaster, CA
06.2019

Criminology, Sociology

Antelope Valley College
Lancaster, CA
05.2023

Psychology

Arizona State University
Tempe, AZ
05.2027

Skills

  • Customer assistance
  • Bilingual
  • People person
  • Multitasker
  • Strong work ethic
  • Patient
  • Good listening skills
  • Fast learner
  • Helpful

Languages

English
Spanish

Timeline

Shift Supervisor

Starbucks
02.2021 - Current

High School Diploma -

Antelope Valley High School

High School Diploma -

Eastside High School

Criminology, Sociology

Antelope Valley College

Psychology

Arizona State University

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