Sonia Escobar
South San Francisco,CA
Summary
Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Well-rounded Customer Service Lead possessing excellent clerical and team support abilities. Skilled in scheduling meetings and appointments and organizing office operations. Punctual professional committed to satisfying customer needs and meeting office demands.
Overview
20
20
years of professional experience
Work History
Retail Store Lead
Bed Bath & Beyond
Daly City, CA
08.2003 - 07.2023
- Dealt with customer complaints and rectified product and service issues.
- Performed daily opening and closing duties including counting cash drawers.
- Implemented strategies to reduce shrinkage through loss prevention measures.
- Maintained cleanliness of store by delegating tasks related to stocking shelves, dusting, vacuuming.
- Supervised staff members to ensure quality customer service was provided at all times.
- Managed stockroom operations including stocking shelves, organizing merchandise and verifying inventory counts.
- Tracked incoming shipments and ensured that products were received in good condition prior to being placed on the sales floor.
- Worked directly with store manager to verify achievement of sales, retention and quality targets.
- Shared product knowledge with customers while making personal recommendations.
- Trained and coached new employees according to new hire procedures and proven sales strategies.
- Collected, counted and disbursed money to complete basic bookkeeping and banking transactions.
- Inventoried and ordered materials, supplies and services.
Education
Associate of Science - Medical Assisting
Canada College
Redwood City, CA05-2025
High School Diploma -
Jefferson Academy High School
Daly City, CASkills
- Staff Training and Development
- Performance Evaluations
- Point of sale systems
- Loss prevention strategies
Languages
Spanish
Professional
References
References available upon request.
Timeline
Retail Store Lead
Bed Bath & Beyond
08.2003 - 07.2023
Associate of Science - Medical Assisting
Canada College
High School Diploma -
Jefferson Academy High School
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