SONIA Garcia
Houston,TX
Summary
Dynamic and detail-oriented SR. CERTIFIED PHARMACY TECHNICIAN with extensive experience at Walgreens. Expert in medication storage and pharmacy operations, ensuring compliance and efficiency. Proven ability to train staff and optimize workflows while delivering exceptional customer service. Adept at resolving complex billing issues and maintaining accurate pharmacy records.
Experienced Pharmacy Technician knowledgeable in all facets of pharmacy operations, eager to bring talent and expertise to Company. Successful in quickly and accurately filling prescription orders and building relationships with customers for sustained business growth and customer retention. Team-oriented and dedicated to collaboratively delivering exceptional customer service.
Overview
31
31
years of professional experience
1
1
Certification
Work History
SR.CERTIFIED PHARMACY TECHNICIAN
Walgreens
06.2005 - Current
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Managed and resolved unique issues involving billing discrepancies, technical system errors, and service concerns.
- Supervised Number pharmacy technicians and coordinated day-to-day assignments.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maintained relationships with physicians.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles in System to include current information such as medications and insurance details.
- Maintained and updated patient records, prescription information and patient data in accordance with HIPAA regulations.
Certified Pharmacy Technician
Walgreens
07.1999 - 06.2005
- Stocked, labeled, and inventoried medication to keep accurate records.
- Reviewed and verified customer information and insurance provider information.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Communicated directly with doctors offices via telephone, fax and email.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Pharmacy Technician Trainee
Walgreens
01.1997 - 07.1999
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Counted, measured, and compounded medications following standard procedures.
- Collected co-payments or full payments from customers.
- Counted and labeled prescriptions with correct item and quantity.
- Managed opening and closing duties for pharmacy.
- Stocked, labeled, and inventoried medication to keep accurate records.
CASHIER/COSMETIC
Walgreens
12.1994 - 01.1997
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Built relationships with customers to encourage repeat business.
- Learned duties for various positions and provided backup at key times.
- Set up new sales displays each week with fresh merchandise.
Education
High School Diploma -
STEPHEN F AUSTIN HIGH SCHOOL
Houston, TXSkills
- New hire onboarding
- Medication storage
- Point of sale systems proficiency
- Pharmacy and customer records management
- Immunization administration
- Staff training and development
- Pharmacy operations
- Workflow optimization
Certification
- CPhT - Certified Pharmacy TECHNICIAN
Languages
English , Spanish
Native or Bilingual
Additional Information
Certified in administering vaccines. Help in the delivery of patience medications to there homes.
Timeline
SR.CERTIFIED PHARMACY TECHNICIAN
Walgreens
06.2005 - Current
Certified Pharmacy Technician
Walgreens
07.1999 - 06.2005
Pharmacy Technician Trainee
Walgreens
01.1997 - 07.1999
CASHIER/COSMETIC
Walgreens
12.1994 - 01.1997
High School Diploma -
STEPHEN F AUSTIN HIGH SCHOOL