Sonia Giron Martinez
Henderson ,TX
Summary
Adept Pharmacy Technician with a proven track record at Walmart, enhancing pharmacy workflow and patient satisfaction through meticulous medication dispensing and effective team collaboration. Skilled in insurance billing and problem-solving, significantly improved service quality and efficiency. Demonstrates exceptional patient confidentiality and HIPAA compliance, ensuring high standards of care and service.
Overview
19
19
years of professional experience
Work History
Pharmacy Technician
Walmart
06.2005 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
High School Diploma -
Bryant High School
Alexandria, VA02.2007
Skills
- Problem-solving skills
- Team Collaboration
- Confidentiality and HIPAA
- Workflow Optimization
- Insurance Billing
- Answering customer questions
- Medication Dispensing
- Patient confidentiality
- Prescription Filling
- Insurance Verification
- Pharmacy and customer records management
- Drug Classification Knowledge
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Pharmacy Technician
Walmart
06.2005 - Current
High School Diploma -
Bryant High School