Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sonia Guerrero

Houston

Summary

Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Clinical Training Specialist

DM Clinical Research
04.2023 - Current
  • Followed all company policies and procedures to deliver quality work.
  • Developed strong co-worker relationships through consistent communication and attentive service.
  • Interpreted site's needs and introduced services to fit specific requirements.
  • Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
  • Listened and responded to management requests and forwarded necessary information to superiors.
  • Collaborated with cross-functional teams to achieve project goals on time.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.

Clinical Research Study Manager

DM Clinical Research
03.2022 - 04.2023
  • Managed all aspects of study close-out, ensuring timely delivery of final reports and proper archival of essential documentation for future reference or regulatory inspection purposes.
  • Maintained up-to-date knowledge on study trends and regulations, ensuring compliance throughout all stages of the study process.
  • Worked closely with clinical operations teams to ensure smooth implementation of study protocols at participating sites, resulting in high levels of patient enrollment and retention.
  • Collaborated with quality assurance teams to ensure all aspects of the study adhered to strict regulatory guidelines at every stage.
  • Collaborated with medical teams to create uniform standards for clinical data reporting.
  • Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
  • Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
  • Prepared and maintained regulatory documents for clinical trial submissions.
  • Collected data and followed research protocols, operations manuals, and case report form requirements.
  • Reduced data entry errors by implementing stringent quality control measures throughout the study lifecycle.
  • Maintained accurate and up-to-date case report forms and source documents for traceability.


Clinical Research Coordinator

DM Clinical Research
08.2020 - 03.2022
  • Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
  • Screened patient records, databases, and physician referrals to identify prospective candidates for research studies.
  • Gathered, processed, and shipped lab specimens.
  • Enhanced patient safety by meticulously monitoring and documenting adverse events during clinical trials.
  • Followed informed consent processes and maintained records.
  • Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
  • Coordinated and monitored clinical trial activities to support timely and accurate completion of studies.
  • Worked with principal investigator and sponsors to facilitate daily trial activities and comply with research protocols.
  • Assessed patients'' eligibility criteria following strict adherence to inclusion/exclusion guidelines.
  • Maintained compliance with protocols covering patient care and clinical trial operations.
  • Collected data and followed research protocols, operations manuals, and case report form requirements.

Administrative Assistant

DM Clinical Research
03.2017 - 11.2020
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to participants inquiries, addressing concerns effectively, and building strong relationships.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Scheduled participant appointments for staff teams.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Unblinided Clinical Research Coordinator

DM Clinical Research
05.2017 - 06.2020
  • Followed clinical research protocols and conducted study visits in compliance with ICH/GCP and FDA regulations.
  • Collaborated with clinical staff and other healthcare professionals to support clinical trial data accuracy.
  • Maintained compliance with protocols covering patient care and clinical trial operations.
  • Prepared and maintained regulatory documents for clinical trial submissions.
  • Oversaw the management of investigational product supplies, ensuring appropriate storage conditions were maintained at all times for optimal efficacy during trials.
  • Coordinated with cross-functional teams to ensure timely completion of clinical trial milestones.

Front Desk Coordinator/Billing Clerk

Texas Gastro
03.2015 - 03.2017
  • Ensured accurate billing by carefully reviewing invoices before issuing them to patients or submitting payment requests internally.
  • Balanced daily cash drawer reconciliations, ensuring accurate financial recordkeeping.
  • Greeted patients upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Scheduled appointments in computer system.
  • Maintained a clean, organized reception area, creating a welcoming atmosphere for clients and visitors.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Trained all staff on front desk procedures and policies.
  • Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
  • Maintained office supplies by taking inventory and submitted orders for low-stock items.
  • Provided administrative support to management staff, contributing to overall office productivity.
  • Handled high volumes of incoming calls, directing callers to appropriate departments for prompt assistance.
  • Managed appointment scheduling, ensuring optimal use of resources and minimizing conflicts.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained strict confidentiality when handling sensitive client information in accordance with company policies.

Education

High School Diploma -

Rio Grande City High School
Rio Grande City, TX
05.2001

Skills

  • Customer Relations
  • Expert Problem Solving
  • Documentation Management
  • Quality Assurance

Certification

  • MSI-Project Management Qualified
  • MSI-HIPAA Certified Professional (HCP)
  • MSI-Corporate Leadership Certified (CLC)
  • MSI-Certified Team Supervisor
  • MSI-Project Management Essentials Certified

Timeline

Clinical Training Specialist

DM Clinical Research
04.2023 - Current

Clinical Research Study Manager

DM Clinical Research
03.2022 - 04.2023

Clinical Research Coordinator

DM Clinical Research
08.2020 - 03.2022

Unblinided Clinical Research Coordinator

DM Clinical Research
05.2017 - 06.2020

Administrative Assistant

DM Clinical Research
03.2017 - 11.2020

Front Desk Coordinator/Billing Clerk

Texas Gastro
03.2015 - 03.2017

High School Diploma -

Rio Grande City High School

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Sonia Guerrero