Sonia Guest
Vail,AZ
Summary
Dynamic Assistant Branch Manager with a proven track record excelling in account retention and team development. Adept at enhancing operations excellence and fostering client relationships, I ensure compliance while leading teams to exceed service standards and adapt to evolving customer needs.
Overview
22
22
years of professional experience
Work History
Assistant Branch Manager
Foothills Bank, Division of Glacier Bank
Tucson , Arizona
02.2023 - Current
- Provided training to new employees on company policies and procedures.
- Performed financial transactions such as deposits, withdrawals, transfers, loan payments.
- Planned work schedules to maintain adequate staffing levels.
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Maintained a positive relationship with customers by responding promptly to inquiries or complaints.
Assistant Branch Manager
First Citizens Bank(CIT Bank,Mutual Omaha Bank)
Tucson, AZ
05.2003 - 09.2023
- Monitored daily operations while assisting Branch Manager with essential tasks.
- Established strong relationships with clients to address financial needs and enhance branch loyalty.
- Ensured compliance with banking laws, regulations, policies, and procedures.
- Provided leadership and direction to staff to maintain efficient branch operations.
Assistant Branch Manager
Bank of the West, BNP Paribas
Tucson, AZ
10.2022 - 02.2023
- Supervised teller duties including balancing cash drawers and verifying accuracy of transactions.
- Trained and mentored highly effective teams to meet corporate service standards.
- Guided employees on understanding and meeting changing customer needs and expectations.
- Provided bank leadership in the absence of the branch manager.
Education
High School Diploma -
Widefield High School
Colorado Springs, COSkills
- Service Oriented
- Operations Excellence
- Time Management
- Adaptable to Changing Conditions
- Team Development
- Compliance management
- Relationship building and management
Timeline
Assistant Branch Manager
Foothills Bank, Division of Glacier Bank
02.2023 - Current
Assistant Branch Manager
Bank of the West, BNP Paribas
10.2022 - 02.2023
Assistant Branch Manager
First Citizens Bank(CIT Bank,Mutual Omaha Bank)
05.2003 - 09.2023
High School Diploma -
Widefield High School
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