Summary
Overview
Work History
Education
Skills
Timeline
two-time APEX Recipient 2016, 2022
OfficeManager

Sonia Gutierrez

Sacramento,CA

Summary

Empathetic and service-driven professional transitioning into healthcare after 20+ years of success in customer service, program management, and public service. Recently certified as a phlebotomist. Known for calm, compassionate communication in high-stress environments, and for leading process improvements that enhance efficiency and dignity in service delivery. Passionate about contributing to patient wellness and team collaboration at organizations Sutter Health.

Overview

2026
2026
years of professional experience

Work History

Office Manager

State of California
2007 - Current
  • Manage sensitive assignments, including legal interpretations of CalPERS law and high-impact personnel actions
  • Prepare executive-level reports and recommendations for system enhancements and staffing needs
  • Train staff and stakeholders on CAPP functionality, updates, and best practices
  • Ensure HIPAA and data privacy compliance across all personnel-related processes
  • Advocate for system improvements, resulting in reduced processing times and increased efficiency
  • Serve as liaison between departments during audits, system upgrades, and policy rollouts
  • Supervised analytical staff responsible for processing complex personnel, payroll issues, and health enrollment transaction
  • Lead cross-functional coordination between HR, payroll, and IT teams to ensure seamless system integration
  • Develope and implemented policies to improve accuracy, compliance, and turnaround times
  • Create workload metrics and dashboards to monitor performance and identify areas for automation

Seasonal Employment

Amazon Sortation Center
11.2022 - 06.2025
  • Multitask and handled high volume of packages
  • Scan package into system
  • Stack packages on pallets or cages
  • Received inbound stock, placing it into storage locations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.

Education

High School Diploma -

Rio Linda Hs
Rio Linda, CA

Phlebotomy

Phlebotomy Training School
Sacramento, CA
04-2025

Skills

  • Customer engagement
  • Effective time management
  • Team development
  • Thorough quality assurance
  • Effective organization skills
  • Data privacy proficiency

Timeline

Seasonal Employment

Amazon Sortation Center
11.2022 - 06.2025

Office Manager

State of California
2007 - Current

High School Diploma -

Rio Linda Hs

Phlebotomy

Phlebotomy Training School

two-time APEX Recipient 2016, 2022

Inspired by personal family experiences with multiple hospital stays, which provided firsthand insight into the vital role all hospital staff play in patient care. Committed to delivering that same level of compassionate service to others. 

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Sonia Gutierrez