SONIA JACOB
Fulshear,TX
Summary
Operations and administrative support professional with 10 years of experience in operations management and administrative support, expert in payroll management and process improvement. Key achievements include achieving 95% accuracy in driver payroll for 53 drivers monthly, and reducing recruitment time-to-fill by 20% using LinkedIn and Indeed. Seeking a Senior Executive Assistant and Business Office Manager position at Chevron, where I bring my operations management and administrative support skills to support your mission of providing high-level administrative and operational support to senior leadership.
Overview
1
1
Language
1
1
Certification
14
14
years of professional experience
Work History
Operations Manager
Anam Logistic LLC
Houston, TX
01.2022 - Current
- Managed payroll for 53 drivers and 4 management personnel, ensuring accurate and timely compensation
- Streamlined hiring and recruitment processes using LinkedIn and Indeed, resulting in a 20% reduction in time-to-fill for open positions
- Led analysis of user feedback on system performance issues, developing action plans that resulted in a 15% reduction in user-reported errors and improved overall system efficiency
- Developed new Excel functions to automate data analyses, reduce analysis time by 20% and free up staff for other critical tasks
- Designed 4 surveys and assessment tools to collect data on the performance issues, providing valuable insights for continuous improvement efforts
Executive Assistant
Greater Houston Retailer Association
Stafford, TX
09.2016 - 01.2022
- Organized 10+ social events for residents annually, with an average attendance of 50+ residents per event, fostering a stronger sense of community and resident satisfaction
- Resolved conflicts between residents regarding matters pertaining to rules and regulations within the community association, ensuring a positive living environment and maintaining community harmony
- Compiled and conveyed operational and financial data to the regional manager, providing insights that informed key decisions and contributed to effective resource allocation
- Supervised production of annual rent, operating expenses, and real estate tax adjustments totaling $500,000 annually, ensuring accuracy and compliance with financial regulations
Personal Assistant
Movenpick Hotel
Jumeirah Beach
03.2013 - 02.2015
- Improved VIP guest satisfaction by {15%} by anticipating needs and providing personalized assistance for a memorable stay
- Supported hotel management with various administrative tasks, including managing schedules, coordinating travel arrangements, and assisting with special events
Education
Bachelor of Science: B.S - Tourism And Hotel Management
Hospitality University of Mumbai
India03-2011
Skills
- Technical Proficiency
- Microsoft Office Suite (Excel - Advanced)
- Zoom
- Slack
- Mondaycom
- Airtable
- ADP
- Amazon Chime
- Canvas
- Wix
- Google Forms
- Administrative Expertise
- Calendar management
- Travel coordination
- Event planning
- Customer service
- Communication
- Process & Project Management
- Process improvement
- Data analysis
- Proactive problem-solving
- Project oversight
- Documentation
- Human Resources Support
- Payroll management
- Recruitment
- Onboarding
- Problem-solving
- Team leadership
- Operations management
Accomplishments
- Efficient Payroll Management: Achieved 95% accuracy in driver payroll management for 53 drivers monthly.
- Accelerated Recruitment Process: Reduced recruitment time-to-fill by 20% using LinkedIn and Indeed.
- Enhanced System Efficiency: Improved system efficiency by 15% through effective user feedback analysis.
- Optimized Data Analysis: Automated data analyses, freeing 15 staff hours per week with Excel functions.
Certification
- Data Analyst - Harvard Online Business School
- Microsoft PowerPoint and Excel
LANGUAGES
English - Native
Timeline
Operations Manager
Anam Logistic LLC
01.2022 - Current
Executive Assistant
Greater Houston Retailer Association
09.2016 - 01.2022
Personal Assistant
Movenpick Hotel
03.2013 - 02.2015
Bachelor of Science: B.S - Tourism And Hotel Management
Hospitality University of Mumbai