Sonia Jaimes
Alabaster,AL
Summary
Results-driven professional with several years of experience spanning recruiting, staffing, sales, customer service, and account management. Proven ability to build strong client and candidate relationships, identify customer needs, and deliver effective solutions in fast-paced environments. Experienced in talent acquisition, interviewing, onboarding, workers' compensation administration, account maintenance, data verification, and conflict resolution. Recognized for strong communication, organization, and problem-solving skills, with a track record of exceeding expectations through exceptional service, relationship building, and operational support.
Overview
11
11
years of professional experience
Work History
Front Office Coordinator/Recruiter
PeopleHR
Birmingham, AL
04.2026 - Current
- Managed full-cycle recruiting, including sourcing, screening, interviewing, and onboarding candidates for multiple client companies.
- Coordinated hiring efforts to meet client staffing needs while maintaining quality and efficiency throughout the recruitment process.
- Conducted phone and in-person interviews to evaluate candidate qualifications, experience, and job fit.
- Assisted with workers' compensation claims, incident reporting, and communication between employees, clients, and insurance providers.
- Served as the primary point of contact for employees and client companies regarding staffing, attendance, payroll, and workplace concerns.
- Maintained employee records, onboarding documentation, and compliance with company policies and employment regulations.
Account Specialist
The Salon Center
Pelham, Alabama
09.2024 - 04.2026
- Managed customer accounts by processing orders, returns, and adjustments accurately and efficiently.
- Acted as primary contact for salon owners and beauty professionals, providing support with product information, billing inquiries, and account issues.
- Built and maintained strong client relationships by ensuring timely follow-up and resolution of concerns.
- Collaborated with sales representatives and warehouse staff to coordinate order fulfillment and resolve discrepancies.
- Monitored account activity to identify opportunities for upselling and improving customer satisfaction.
- Prepared and maintained accurate records of transactions, invoices, and communications in company systems.
Sales Manager
Reemo Wireless
Birmingham, Alabama
02.2015 - 09.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
Secretary Specialist
Triple G Services LLC
04.2021 - 06.2023
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Maintained daily report documents, memos and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Handled daily scheduling tasks and provided administrative support for entire department.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Skills
- Account Management
- Order Processing & Fulfillment
- Billing & Invoicing
- Data Entry & Record Keeping
- Verbal and Written Communication
- Customer Satisfaction
- Sales strategy development
- Analytical problem solver
- Product Sales and Promotion
- Recruitment strategies
- New hire paperwork processing
- Client relationship management
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Front Office Coordinator/Recruiter
PeopleHR
04.2026 - Current
Account Specialist
The Salon Center
09.2024 - 04.2026
Secretary Specialist
Triple G Services LLC
04.2021 - 06.2023
Sales Manager
Reemo Wireless
02.2015 - 09.2024