Sonia James
New Port Richey
Summary
Dedicated server with exceptional customer service and guest engagement skills. Proven ability to resolve complaints promptly and enhance dining experiences, fostering customer loyalty.
Experienced hospitality professional skilled in training staff and coordinating operations. Known for strong cash handling and memory retention, contributing to improved service quality and operational efficiency.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Server
Central Park Restaurant
09.2021 - 04.2026
- Delivered exceptional customer service to enhance dining experiences and foster repeat business.
- Coordinated food and beverage orders with kitchen staff for timely delivery and accuracy.
- Trained new staff on restaurant policies, menu details, and efficient service techniques.
- Maintained cleanliness and organization of dining area to ensure a welcoming atmosphere.
- Resolved customer complaints promptly to maintain satisfaction and loyalty levels.
- Collaborated with management to refine service protocols, improving overall operations.
- Processed customer payments accurately using point-of-sale systems, ensuring transaction efficiency.
Manger/Server
Breakfast Nook
01.2011 - 08.2021
- Led daily operations, ensuring efficient workflow and exceptional customer service.
- Developed training programs for staff, enhancing team performance and service quality.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Coordinated menu updates based on seasonal ingredients and customer feedback.
- Streamlined scheduling processes, improving staff coverage during peak hours.
- Monitored compliance with health and safety regulations, maintaining a safe environment for guests and employees.
- Analyzed sales data to identify trends, informing strategic decisions for promotions and pricing adjustments.
Manager/Server
Kens Coney Island
02.2000 - 04.2010
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed team performance, fostering a collaborative environment to enhance service quality.
- Developed training programs to improve staff efficiency and customer interaction skills.
- Implemented inventory management systems to streamline supply chain processes.
- Analyzed customer feedback to drive menu innovation and enhance dining experience.
- Coordinated marketing initiatives to increase brand visibility and attract new customers.
- Led cost-control measures, optimizing budget allocations for operational expenses.
Education
High School Diploma -
Lake Orion High
Lake Orion, MI04-2010
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Memory retention
- Customer service
Certification
Serve Safe
Date of Training 10/1/2024
Date of Expiration 10/1/2027
Timeline
Server
Central Park Restaurant
09.2021 - 04.2026
Manger/Server
Breakfast Nook
01.2011 - 08.2021
Manager/Server
Kens Coney Island
02.2000 - 04.2010
High School Diploma -
Lake Orion High