Sonia James
San Diego,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Customer Service Agent
Sara Freund State Farm
Solana Beach, CA
09.2025 - 03.2026
- Answered calls, emails, and messages from customers with friendly and helpful support.
- Provided clear information about insurance coverage, quotes, and billing to ensure customer understanding.
- Guided customers through claims process to facilitate timely resolution.
- Make updates to policies such as changes to coverage, address, or payment info.
- Keep customer records up to date in the system.
- Keep customer information private and follow company policies.
Dog Nutrition/Cashier
Earthwise Pet Supply
Carlsbad, CA
10.2024 - 08.2025
- Advise pet owners on dog and cat nutrition plans based on breed, age, health conditions, and activity levels.
- Recommend specialized diets and supplements to improve pet wellness, weight management, and allergy control.
- Provide knowledge of dog and cat dietary trends.
- Delivered exceptional customer service by addressing inquiries, resolving concerns, and offering tailored product recommendations.
- Utilized a POS system to efficiently process sales, returns, and manage inventory.
- Maintained a clean, organized environment by stocking shelves and rotating inventory to optimize product accessibility.
- Promoted loyalty programs and organized store events to enhance pet health and wellness engagement.
- Work with team members to meet daily sales goals, and deliver a positive shopping experience for pet owners.
Dog Bather
Happy Spa Dogs
Rancho Santa Fe, CA
12.2023 - 08.2024
- Provided full-service grooming, including bathing, brushing, nail trimming, and ear cleaning, in a mobile unit at the client's home.
- Monitored skin conditions, coat health, and overall hygiene, communicating concerns to pet owners to ensure pet well-being.
- Cultivated lasting client relationships through professional service and tailored care for each pet.
Server Assistant
Four Seasons
Carlsbad, CA
10.2021 - 03.2022
- Assisted servers by providing prompt and attentive service to enhance guest experiences.
- Cleared, sanitized, and bused tables efficiently to facilitate quick table turnover and ensure guest satisfaction.
- Refilled water and beverages, and communicated requests to servers or kitchen staff.
- Restocked utensils, napkins, and condiments to keep servers equipped and ready for service.
- Collaborated with hosts, servers, and kitchen staff to streamline operations.
Appointment Setter/Customer Service
Rancho Family Medical Group
Temecula, CA
01.2018 - 01.2019
- Managed high-volume inbound calls, ensuring accurate patient information updates and directing calls to appropriate departments for efficient service.
- Scheduled patient appointments accurately and efficiently.
- Confirmed upcoming appointments via phone, text, or email, and handled rescheduling or cancellations.
- Delivered pre-appointment instructions and addressed patient questions regarding office procedures or services to enhance patient experience.
- Maintained accurate and confidential patient records in compliance with HIPAA regulations.
- Verified and collected insurance and demographic information to facilitate smooth scheduling and ensure patient eligibility.
- Communicated with medical staff regarding availability based on provider schedules and patient needs.
Hostess And Cashier
MO'S EGG HOUSE
Temecula, CA
05.2013 - 02.2014
- Greeted and seated guests promptly, fostering a welcoming dining experience.
- Managed waitlists and reservations efficiently to optimize guest flow.
- Operated cash register to accurately process customer payments and enhance transaction speed.
- Maintained cleanliness and organization of the host stand, front counter, and entrance area.
- Assisted in clearing and resetting tables to prepare for next guests.
- Answered phone calls for to-go orders.
Shoe Sales Associate/Cashier
Macy's - Commission
Victorville, CA
02.2012 - 03.2013
- Increased sales in a fast-paced, commission-based environment through effective product promotion.
- Guided clients in selecting footwear tailored to style, fit, and occasion to enhance the shopping experience.
- Addressed customer concerns promptly and professionally, ensuring high levels of satisfaction.
- Completed sales transactions accurately at the point of sale.
- Understanding of product lines, including designer brands, seasonal trends, and inventory availability.
- Organized displays to highlight high demand items.
Education
Bachelor's degree - Psychology
National University
San Diego, CA09-2026
Associate's degree - Criminal Justice
Palomar College
San Marcos, CA04-2023
Skills
- Customer service
- Sales techniques
- Problem resolution
- Time management
- Critical thinking
- Verbal communication
Certification
Life Insurance License, 2025-12 to 2027-12
Timeline
Customer Service Agent
Sara Freund State Farm
09.2025 - 03.2026
Dog Nutrition/Cashier
Earthwise Pet Supply
10.2024 - 08.2025
Dog Bather
Happy Spa Dogs
12.2023 - 08.2024
Server Assistant
Four Seasons
10.2021 - 03.2022
Appointment Setter/Customer Service
Rancho Family Medical Group
01.2018 - 01.2019
Hostess And Cashier
MO'S EGG HOUSE
05.2013 - 02.2014
Shoe Sales Associate/Cashier
Macy's - Commission
02.2012 - 03.2013
Bachelor's degree - Psychology
National University
Associate's degree - Criminal Justice
Palomar College