Sonia Jimenez
Fayetteville,GA
Summary
Dedicated Front Desk Administrator with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Front Desk Administrator
Hope Neurological & Medical Services
College Park, GA
10.2023 - 08.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Bartender
Delta Sky Club
Atlanta , GA
08.2022 - 04.2023
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Server
Los Mariachis Mexican Restaurant
Fairburn , GA
02.2019 - 06.2020
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Server/Bartender
Azul Tequila Taqueria & Cantina Lounge
Peachtree City, GA
07.2016 - 11.2018
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Kept bar presentable and well-stocked to meet customer needs.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Education
Creekside High School
Fairburn, GASkills
- Bilingual
- Customer Service
- Time Management
- Telephone Etiquette
- Problem-solving skills
- Administrative Skills
- Initiative-taking
- Guest Relations
- Word Processing
Languages
English
Spanish
Timeline
Front Desk Administrator
Hope Neurological & Medical Services
10.2023 - 08.2024
Bartender
Delta Sky Club
08.2022 - 04.2023
Server
Los Mariachis Mexican Restaurant
02.2019 - 06.2020
Server/Bartender
Azul Tequila Taqueria & Cantina Lounge
07.2016 - 11.2018
Creekside High School