Summary
Overview
Work History
Education
Skills
Timeline
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Johnny Dang

San Jose

Summary

Communications major with over 3 years of experience in restaurant operations and another 3 years in administrative support. Demonstrates strong public speaking abilities and creative problem-solving skills. Highly organized and adept at fostering effective team communication.

Overview

9
9
years of professional experience

Work History

Front Desk Administrator

Evergreen Hills Dental Group
San Jose
04.2023 - Current
  • Cultivated strong relationships with patients through engaging interactions.
  • Coordinated with vendors for supplies delivery and installation of new equipment.
  • Performed data entry into various computer systems accurately and efficiently.
  • Coordinated with other departments to ensure efficient operations across the organization.
  • Created reports on performance metrics for management review.

Front Desk Admin

California Specialty Physicians
Milpitas
01.2020 - 06.2020
  • Managed scheduling, travel arrangements for the disabled, communications screening for remote doctor visits during Covid-19, and other administrative support tasks for patients at our clinic.
  • Developed and implemented office management procedures, increasing training efficiency, team productivity, and accuracy.
  • Organized and transferred incoming mail and checked for correctness of outgoing mail.

Catering Captain

Caviar For Companies
San Jose
08.2018 - 12.2019
  • Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Organized and oversaw food service training to educate employees on various tasks, including resetting tables, relaying orders to cooks and upselling food and beverages.

Server

Q-Pot Korean BBQ & Hot Pot
San Jose
05.2016 - 07.2018
  • Collected credit card, cash, and gift certificate payments and dispensed change for cash transactions.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
  • Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.
  • Led a team of employees assigned to my section to make sure no grills were burning, all items were delivered to the table on time, and all customer needs were met.

Shift Lead

Pokeholics
Cupertino
01.2018 - 04.2018
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
  • Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business.

Education

Associate of Arts - Communications

De Anza College
Cupertino, CA
06.2018

High School Diploma -

Evergreen Valley High
San Jose, CA
05.2015

Bachelor of Arts - Communications

San Jose State University
San Jose

Skills

  • Customer Service
  • Highly Organized
  • Analytical Skills
  • Bilingual - Vietnamese
  • Compassionate
  • Multitasking Abilities
  • Communication Skills
  • Collaborative

Timeline

Front Desk Administrator

Evergreen Hills Dental Group
04.2023 - Current

Front Desk Admin

California Specialty Physicians
01.2020 - 06.2020

Catering Captain

Caviar For Companies
08.2018 - 12.2019

Shift Lead

Pokeholics
01.2018 - 04.2018

Server

Q-Pot Korean BBQ & Hot Pot
05.2016 - 07.2018

Associate of Arts - Communications

De Anza College

High School Diploma -

Evergreen Valley High

Bachelor of Arts - Communications

San Jose State University

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