Sonia Kotwal

• Maintained an organized filing system of paper documents and electronic files.
• Answered phone calls & directed them to appropriate personnel.
• Managed sample card inventory by tracking usage & ensuring adequate stock levels are maintained at all times.
• Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and creating binder/memo sets to ship out to customers.

• Eager enough to cross-train in multiple departments such as providing freight quotes, assisting project manager with delegated tasks, and running the front desk when it came down to placing any order entries.

• Maintained an organized work environment by delegating tasks to staff as needed.
• First in operation when came time to train new employees on shift operations.
• Handled customer inquiries in a timely manner while providing any said updates regarding menu items & promotions.
• Monitored inventory levels & ordered supplies as needed, second to management.
• Supervised the cleaning of dining areas, restrooms, kitchen equipment, & dishes all in order•
• Handled cash office at the end of the night to ensure drawer was left with the appropriate amount of change & sales made from the day.

• First in charge of maintaining accurate production.
• Stocked shelves with freshly-baked goods throughout the day as needed.
• Followed food safety guidelines while preparing all food items, including baking temperatures & time.
• Rotated products as needed to keep freshness intact.
• Adhered to company guidelines regarding storage, handling & preparation of baked goods.

• Placed truck orders, second to management when direct supervisors were out.

• Heavy travel based job that consisted of running inventory for 2 big chains, Walmart & Sam’s Club.
• Promoted to key personnel who ran closing out pharmacy inventory & the tobacco department of Walmart.
• Ranked the top performing counter, which concluded being both fast & accurate, among 50+ employees in the Tampa division of DataScan.
• Conducted variance reports for Sam’s Club & verified audits.
• Volunteered to train waves of new hires every weekend through overtime.

• Trained new hires & was second in charge next to management.
• Assisted management in developing strategies to improve customer service standards.
• Monitored performance of crew members in the field, providing feedback when needed.
• Followed company procedures and was trained in every position.

• Transported patients to procedures, scans, surgeries, etc all throughout the hospital.
• Assisted with transferring deceased bodies from the hospital unit to the morgue.
• Aided nurses with patient transfers, using proper body mechanics and safety measures.
• Collected patient information from nurses prior to transportation.
• Communicated effectively with physicians, nurses, and other healthcare personnel regarding patient needs.
• Recorded accurate times of departure and arrival via transport tablets.

• Operated cash register to process grocery sales accurately and efficiently.
• Consistently stayed up to date on any new promotions or sales rotating every other week
• Promoted to being cross-trained in the Bakery department a year in.
• Prepared baked goods such as cookies & decorating cakes.
• Greeted customers and answered any questions they had about the store promotions and/or bakery inquiries.