Sonia Lodhi
Bellmore,NY
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Adams Book Company,
07.2019 - 10.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Financial Services Representative
Alaska USA Federal Credit Union
08.2013 - 06.2019
- Increased client satisfaction by providing tailored financial advice and investment recommendations.
- Streamlined financial processes for improved efficiency and reduced errors in transactions.
- Collaborated with team members to achieve sales targets and improve overall branch performance.
- Contributed towards branch growth by identifying prospects within the community and nurturing relationships for new business opportunities.
- Identified opportunities to cross-sell products, resulting in increased revenue for the bank.
Office Administrative Assistant
University Of Alaska Southeast
09.2011 - 08.2013
- Enhanced team collaboration by effectively scheduling meetings and coordinating calendars for multiple executives.
- Reduced errors in documentation by meticulously proofreading and editing written materials.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Optimized workflow efficiency by researching and implementing appropriate software tools for various administrative tasks.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Associate of Applied Science - Business Administration And Management
University of Alaska Southeast
Juneau, AK05.2014
Skills
- Data Collection
- Call Management
- Appointment Scheduling
- Complaint resolution
- Critical Thinking
- Payment Processing
- Microsoft Outlook
- Customer Service
- Documentation
- Client Relations
Languages
Urdu
Native or Bilingual
Timeline
Customer Service Representative
Adams Book Company,
07.2019 - 10.2023
Financial Services Representative
Alaska USA Federal Credit Union
08.2013 - 06.2019
Office Administrative Assistant
University Of Alaska Southeast
09.2011 - 08.2013
Associate of Applied Science - Business Administration And Management
University of Alaska Southeast
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