Hi, I’m
Sonia Maldonado
Interpreter/Trainer/Spanish/English
Clermont,FL
Summary
Dedicated individuals successfully facilitate communication between people of diverse cultures and backgrounds.
Brings wealth of knowledge and experience to organizations requiring interpretation and translation services. Committed to providing quality service and results. Smart professional with thorough understanding of The English/Spanish languages to fluently interpret and translate. Conveys intended messages accurately and reliably. Well-versed in interpretation and translation tools and services. To seek and maintain an independent contractor position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
years of professional experience
1
Certification
Work History
Language Line Services
Senior Language Specialist / Trainer
10.2000 - 09.2004
Job overview
- Interpreted conversations between Spanish language-speaking clients and service providers in English.
- Interpreted conversations to help both parties conduct business, handle medical and legal needs or manage personal concerns.
- Maintained message content, tone, and emotion as closely as possible.
- Interpreted spoken and written Spanish language to English and vice versa.
- Monitored progress of translation projects and reported issues to appropriate personnel.
- Assisted foreign language-speaking clients with inquiries.
- Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
- Conducted training programs to improve professional knowledge and interpretation skills in areas of Insurance.
- Stayed current on new expressions and cultural changes impacting language translation.
- Developed and maintained glossary of technical terms.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
- Managed hundreds of calls per day professionally and accurately.
Kelley Services
English /Spanish OPI Interpreter
01.1998 - 08.2000
Job overview
- Interpreted conversations over phone for ATT Language Line from English Speaking clients to limited Language proficient Spanish only speakers.
- Interpreted calls for 911, Court, medical and All Call
- Attended training programs to improve professional knowledge and interpretation skills.
- Assisted with translation of foreign language television and radio programs.
- Provided real-time, accurate interpretation services for a diverse range of clients, including emergency services (911), medical centers, court calls, and Coast Guard.
- Leveraged language proficiency and cultural knowledge to facilitate clear and effective communication between English and Spanish speakers.
- Demonstrated ability to handle high-pressure situations, ensuring critical information was conveyed accurately and promptly.
Education
Amersham College of Further Education Art And Desi, Amersham, England
Bachelor of Arts from Proficiency in English / English Literature
Professional Career Development Institute, Norcross, GA
Professional Hotel/restaurant Mgt Specialist from Hotel And Restaurant Management
Liceo De Heredia, Heredia, Costa Rica
Associate of Arts from General Literature
Language Line Services, Los Angeles, CA
Medical Interpreter - OPI
Language Line Services, Los Angeles, CA
from Insurance Interpreter OPI
Language Line Services, Los Angeles, Californa
from Court Interpreter
Skills
- Positive Reinforcement Strategies
- Consecutive Translation
- Information Confidentiality
- Online Platforms
- Performance Improvement
- Progress Evaluation
- Language Skills
- Educational Support
- Interactive Media
- Telephone Management
Accomplishments
- Supervised team of 200+ staff members.
- Achieved Insurance Certification of Team Leaders by introducing a complete training for the insurance industry for interpreter's over the phone
- Collaborated with team of 20+ Senior Language Specialist in the development of Insurance training for English/Spanish interpreters over the phone.
Affiliations
1- American Translators Association
Certification
- CRB - Certified Real Estate Brokerage Manager
- CM - Certified Manager Certification
- Certified Medical Interpreter English/Spanish
- Certified court interpreter English Spanish
- Certified insurance Interpreter English Spanish
- Certified Insurance interpreter English Spanish
- Insurance Trainer for Interpreters
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Senior Language Specialist / Trainer
Language Line Services
10.2000 - 09.2004
English /Spanish OPI Interpreter
Kelley Services
01.1998 - 08.2000
Amersham College of Further Education Art And Desi
Bachelor of Arts from Proficiency in English / English Literature
Professional Career Development Institute
Professional Hotel/restaurant Mgt Specialist from Hotel And Restaurant Management
Liceo De Heredia
Associate of Arts from General Literature
Language Line Services
Medical Interpreter - OPI
Language Line Services
from Insurance Interpreter OPI
Language Line Services
from Court Interpreter
- CRB - Certified Real Estate Brokerage Manager
- CM - Certified Manager Certification
- Certified Medical Interpreter English/Spanish
- Certified court interpreter English Spanish
- Certified insurance Interpreter English Spanish
- Certified Insurance interpreter English Spanish
- Insurance Trainer for Interpreters
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