Sonia Mendez
Dallas,TX
Summary
A Dedicated Bilingual Certified Medical Assistant with 10 years of experience at a fast-paced Family Practice clinic. Seeking to secure a medical assistant position where I can continue to develop and enhance my hands-on skills and extensive medical knowledge. Provide excellent patient care, as well as excellent communication and time management skills. Determined to learn and seeking to grow exceeding goals and work flow expectations.
Overview
10
10
years of professional experience
Work History
Medical Assistant
Wellmed at Hampton
07.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Empowered patients through education on self-management techniques for chronic conditions.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Increased efficiency in office by implementing digital filing system for patient records.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Improved clinical workflow with introduction of electronic health records system.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Taught patients about medications, procedures, and care plan instructions.
Phlebotomist
Quest Diagnostics
10.2020 - 03.2021
- Venipuncture using butterflies and syringes on patients of all ages
- Skin punctures on infants heels
- Processing blood, urine, stool collections
- PPE and infection control practice and education
Dr. Arminda Perez, MD Clinic
05.2015 - 09.2020
- Patient admission, triage, obtaining vital signs, blood pressure, heart rate, respiration rate, temperature, oxygen, height, weight, BMI.
- Obtain accurate medical history with chief complaint
- Medication reconciliation with each patient visit
- Administration of subcutaneous and intramuscular immunizations/vaccines
- Administration of nebulizer breathing treatments
- Assist physician with various procedures: Urinalysis, strep test, flu test, ear irrigation, specimen collections, prepping for and assisting in pap smears
- Ensure patient prescription refills are taken care of in a timely manner.
- Scheduling, receiving and placing phone calls, collecting copays as well as outstanding balances checking and ordering inventory, insurance verification, medical billing and coding
- Referrals, prior authorizations, faxing, scanning documents to patient chart
- Perform EKG
- Assisted in an office lab in phlebotomy for 5 years.
Education
Certified Medical Assistant -
PCI Health Training Center
Dallas, TX05.2015
High School Diploma - undefined
New Beginning Academy
Dallas, TX05.2014
Skills
- Injections IM/SQ
- Phlebotomy
- Centrifuge
- EKG
- Diagnostic Testing
- Autoclave
- Blood Smear
- OSHA Regulations
- CPR/BLS
- First Aid
- Glucometer QC
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Patient-focused care
- Data entry
- Reliable team player
- Electronic health records
- Compassionate
- CPR
- Immunization administration
- Phlebotomy techniques
- Patient assessments
- Medical procedures
- Laboratory specimen collection
- Professionalism and ethics
- Maintaining confidentiality
- Appointment setting
- Compassionate caregiver
- Patient care coordination
- Patient relations
- Specimen labeling
Timeline
Medical Assistant
Wellmed at Hampton
07.2021 - Current
Phlebotomist
Quest Diagnostics
10.2020 - 03.2021
Dr. Arminda Perez, MD Clinic
05.2015 - 09.2020
High School Diploma - undefined
New Beginning Academy
Certified Medical Assistant -
PCI Health Training Center
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