Skilled Medical Office professional offering 26 years of experience cultivating seamless office operations. Personable and detail-oriented with proven track record of warmly welcoming patients and supporting needs. Quick learner proficient in office equipment operations and job-related software.
Overview
28
28
years of professional experience
Work History
Patient Care Coordinator
Wellmed at Flamingo / Wellmed Medical Management
Apollo Beach, FL
01.2022 - Current
Scheduled evaluations and procedures for patients.
Established strong work network by building professional relationships with physicians and fellow employees.
Received and routed care team messages and documents to appropriate staff.
Completed insurance verifications and claim forms for patient intake and processing.
Demonstrated flexibility during changes to patient care practice.
Processed patient intake information and updated medical records prior to treatment.
Submitted various medication requests electronically.
Helped patients obtain health care services by setting up referrals.
Explained policies, procedures and services to patients.
Cashier/Bartender
Legends Hospitality LLC
Tampa, FL
2010 - Current
Verified that customers were of legal age to purchase alcohol.
Greeted customers and answered any questions.
Stocked shelves with merchandise when needed.
Answered customer inquiries regarding store policies and procedures.
Organized promotional displays or arrange merchandise on counters or tables to promote sales.
Reconciled transactions at end of shift using appropriate forms and reports to verify accuracy of transactions.
Medical Billing Clerk
Deborah F. Shultz, M.D., P.A.
Apollo Beach, FL
02.1996 - 01.2022
Applied HIPAA privacy and security regulations while handling patient information.
Completed and submitted appeals for denied claims.
Reviewed claims for coding accuracy.
Coordinated communications between patients, billing personnel and insurance carriers.
Reviewed account information to confirm patient and insurance information is accurate and complete.
Interpreted medical terminology and pharmacological information to translate information into coding system.
Oversaw medical coding, charge entry, claims, pharmacy communications and other day-to-day operations of billing department.
Handled billing, waivers and claims for private and commercial clients.
Used eClinicalworks, a HIPPA certified software system
Submitted and accurately processed insurance claims with related medical code verifications and assessments.
Handled billing for full complement of practice providers.
Contacted insurance providers both manually and electronically to verify insurance information and obtain provider referral authorizations.
Education
High School Diploma -
Kathleen Senior High School
Lakeland, FL
06.1983
Skills
Patient relations
Claims processing
Interdepartmental collaboration
Healthcare operations
Insurance practices
Appointment confirmation
Patient interviewing skills
Provider insurance referrals
Menu Memorization
Suggestive Selling
Payment Processing
Beverage Preparation
Health Codes Compliance
Inventory
Bar Service Preparation
Excellent Judgment
Able to Stand 8 Hours
Outgoing Personality
Complex Problem-Solving
Staff Management
Timeline
Patient Care Coordinator
Wellmed at Flamingo / Wellmed Medical Management
01.2022 - Current
Medical Billing Clerk
Deborah F. Shultz, M.D., P.A.
02.1996 - 01.2022
Cashier/Bartender
Legends Hospitality LLC
2010 - Current
High School Diploma -
Kathleen Senior High School
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