Sonia Montemayor
San Antonio
Summary
Dynamic retail professional with extensive experience at Ross Stores, excelling in customer service and merchandising. Proven track record in reducing turnover rates and enhancing team performance through effective training and collaboration. Skilled in cash handling and inventory management, consistently achieving operational excellence in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Sales Floor Associate
Zara USA
San Antonio
05.2026 - Current
- Assisted customers with product selection and inquiries.
- Processed transactions accurately at the cash register.
- Ensured cleanliness and organization of sales areas throughout shifts.
- Provided exemplary customer service at all times by being attentive, courteous, and helpful in responding to customer inquiries or requests.
Store Manager
Ross Stores
San Antonio
08.2015 - 05.2026
- Manage daily operations to ensure a smooth functioning store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control processes that minimized shrinkage through effective loss prevention strategies, ensuring product availability.
- Developed and implemented strategic merchandising plans that increased product visibility and customer engagement.
- Trained and mentored staff on customer service standards and sales techniques, fostering a high-performance team environment.
- Manage store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Assist with hiring, training, and monitoring new hires during their onboarding process, ensuring they are well-equipped to excel in their roles for day one.
- Developing a successful employee retention plan, reducing turnover rate significantly.
- Forecasting weekly sales and Receiving freight/ensuring all freight is processed and ran out in timely manner.
- Handling cash transactions/Cash management and till balancing.
- Coaching and having difficult conversations with associates to ensure company standards are met.
- Collaborating with fellow store managers to assist other stores that need assistance.
- Leading a management team that strives for results and maintaining company metrics.
Education
High School Diploma -
Thomas Jefferson High School
San Antonio, TX07-2014
Skills
- Customer Service
- Cash Handling
- Collaboration
- Merchandising
- Managing Freight
Timeline
Sales Floor Associate
Zara USA
05.2026 - Current
Store Manager
Ross Stores
08.2015 - 05.2026
High School Diploma -
Thomas Jefferson High School